About this role
About the Role Reports to Assistant Director, Grant Program Operations: The Success Coach role determines grant eligibility for prospective participants and administers pre-requisite testing to participants, while serving as the program's liaison for program participants and Atlantic Cape.
The role supports participant success through coaching, development of individualized training employment plans, and active engagement with both participants and employers within the grant service area. What You'll Do
- Provides coaching and support for participants' success
- Works with participants to develop personalized training employment plans (IEP's)
- Regularly communicates with participants and updates IEP throughout training
- Uses technology to facilitate & record participant engagement and coaching
- Works as the re-employment liaison between participants and employers to match open job opportunities to the participants' plan
- Conducts and records post-employment follow up for 30, 60, 90 days
- Assists in mitigating obstacles during training, job search and re-employment
- Monitors workforce trends (demand occupations and employer needs within the grant servicing area)
- Develop and maintain employer relationships
- Other related duties as assigned What We're Looking For
- Education: Associate’s degree
- Experience: 3- 5 years minimum working experience in a mentoring or advising role
- Competencies & Skills: Must be fluent in a another language other than English (reading, writing, listening, and speaking); Technology skills to include Microsoft Word, Excel, and PowerPoint; knowledge of CRM software (Salesforce); Additional technology skills to include synchronous communications (GoToMeeting, Skype, and Zoom); Strong interpersonal and organizational skills; Ability to work independently and make sound decisions; Excellent customer service skills; Ability to communicate in written and oral form