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Subject Matter Expert CSM ServiceNow

Capgemini
hybrid
Portugal

About this role

Subject Matter Expert CSM ServiceNow

In this role, you should expect to: Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients; Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions; Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices; Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements; Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle; Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality; Contribute to a collaborative and agile working environment…

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