Study Director I/II – Scientific Project Management & Client Services

Job title: Study Director I/II – Scientific Project Management & Client Services

About the Role

Nelson Labs is seeking Study Directors to support current and upcoming opportunities across our specialized laboratory teams. Study Directors serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements. This is an individual contributor role, not a people-management or executive Director position.

What You'll Do

• Serve as a primary point of contact for customers regarding assigned studies
• Meet with customers to understand testing needs, study requirements, timelines, and expectations
• Translate customer requirements into clear direction for laboratory teams
• Coordinate study activities from initiation through final reporting
• Maintain regular communication with customers regarding study progress, updates, and questions
• Review, interpret, analyze, and document study data and results
• Ensure final reports accurately reflect testing data, results, and conclusions
• Review raw data, calculations, statistics, controls, and study documentation for accuracy
• Maintain sample and data traceability throughout testing
• Ensure testing is conducted according to approved procedures and applicable requirements
• Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood
• Identify, document, and help resolve unexpected circumstances, deviations, or quality events
• Partner with Sales and other internal teams on testing requirements, quotes, and customer needs
• Update study information in CRM and laboratory systems
• Coordinate workflow and priorities to support customer expectations and study timelines
• Contribute to continuous improvement of procedures, documentation, and laboratory processes

What We're Looking For

• Strong Study Directors combine scientific understanding with communication, organization, and customer service
• Ability to work directly with customers and build trusted professional relationships
• Ability to understand technical or scientific requirements and communicate them clearly
• Comfortable coordinating multiple studies, priorities, and deadlines
• Strong attention to detail and documentation skills
• Ability to review data critically and identify inconsistencies or potential issues
• Enjoy solving problems and troubleshooting
• Communicate effectively with both technical and non-technical stakeholders
• Work well across laboratory, quality, sales, and customer-facing teams
• Take ownership of projects and follow through on commitments
• Comfortable working in a regulated, procedure-driven environment
• Balance scientific quality, customer expectations, and timelines
• Education & Experience: Qualifications may vary based on placement (Study Director I or II) and current business and laboratory needs
• Bachelor's degree in life sciences or related field strongly preferred
• Associate degree or equivalent with relevant laboratory experience
• Significant relevant laboratory experience with demonstrated proficiency in study coordination
• Experience in laboratory testing, life sciences, medical devices, pharmaceuticals, biotechnology, quality, regulated environments, technical custom