About this role
About the Role Join Regent University's IT Help Desk as a Student Worker or Graduate Assistant in a faith-based, academically focused environment. This on-campus role provides software, hardware, and systems support to faculty, staff, and students, helping resolve issues and keep technology running smoothly. What You'll Do
- Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mails directed to the Help Desk
- Manage and track issues using the IT ticketing system
- Escalate support incidents to the appropriate IT staff group when necessary
- Answer phone calls and e-mails in a professional, courteous manner
- Work closely with other IT Departments to resolve issues effectively What We're Looking For
- Must be a Regent University student
- Dependable and prompt
- Strong customer service skills and a desire to help others
- Excellent verbal and written communication skills
- Ability to work in a team environment
- Ability to problem solve
- Proficiency with Windows operating systems, Microsoft Office, and web browser technology
- Ability to follow written and verbal instructions
- Commitment to Regent's core values of Excellence, Innovation, and Integrity Compensation & Benefits
- Salary: $12.77 per hour
- Benefits: Not benefits eligible