About this role
Student Worker Mentee (Undergraduate)
New York, United States
Student worker
$21.00
Title: Student Worker Mentee (Undergraduate)
Salary Range: $21.00
Division: Academic Affairs / Prov
Department: Libraries, Inst Tech & Online Learn
Department Description: Libraries, Inst Tech & Online Learn
Union Status: Non-Union
Library Student Mentees will perform the following duties:
- Serve as the Library’s first point of contact, welcoming and assisting students, faculty, and staff with a consistently professional, service-oriented demeanor.
- Curate and sustain shelf integrity by organizing, shelving, and maintaining the cleanliness and navigability of assigned collections to established standards.
- Execute all front-desk/circulation transactions with precision and compliance to standard operating procedures, ensuring data accuracy and patron confidentiality.
- Triage, answer, and appropriately route inbound telephone inquiries; document messages and escalate issues per communication protocols.
- Operate multifunction devices to produce copies, scans, and faxes; verify output quality and resolve routine user issues.
- Monitor and replenish consumables (e.g., printer and copier paper) to maintain continuous service availability; log inventory changes as directed.
- Provide Tier-1 technical assistance for patrons (e.g., printing, scanning, account access), including basic troubleshooting and timely escalation.
- Consistently demonstrate reliability, sound judgment, and a positive, professional presence; model customer-service best practices under varying demand levels.
- Maintain a safe, orderly, and audit-ready circulation and office environment by cleaning, organizing, and restocking supplies throughout the shift.
- Fulfill Interlibrary Loan (ILL) requests by locating materials, verifying bibliographic details, and assisting with packaging, labeling, and processing to meet shipment timelines.
In addition to circulation
- Engage in structured, mentor-guided exploration of academic and career pathways; establish goals and reflect on progress through scheduled check-ins.
- Translate on-the-job responsibilities into resume-ready competencies by collaborating with the mentor and librarians to identify transferable skills and career applications.
- Complete curated microlearning (videos, articles, activities) aligned to career development milestones; document takeaways and action steps.
- Partner with Career Services for tailored resume refinement and interview preparation, integrating feedback into a professional portfolio.
- Author a librarian-supported research guide on a self-selected topic, demonstrating information literacy, audience awareness, and effective resource curation.