Student Support Executive

Role Overview

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.

The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities

• 1. Student Onboarding

• ● Manage end-to-end onboarding of new students

• ● Ensure a smooth and positive onboarding experience

• ● Guide students through processes, tools, and expectations

• 2. Student Engagement & Community

• ● Participate in student engagement initiatives

• ● Foster meaningful interaction within the student community

• ● Improve participation and overall satisfaction levels

• 3. Customer Support

• ● Handle student queries via calls, WhatsApp, and email

• ● Provide timely, accurate, and empathetic resolutions

• ● Maintain high responsiveness and service quality

• 4. Referral Generation & Conversion

• ● Pitch referral programs effectively to students

• ● Drive referral participation and conversions

• ● Track and optimize referral performance

• 5. Retention & Relationship Management

• ● Build and maintain strong student relationships

• ● Identify at-risk students and take proactive action

• ● Improve student retention and overall experience

• Apna Transforming Careers Through Technology

• Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

• Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

apna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:

• 1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs
• 2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews
• 3. Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews

• Requirements

• ● 1+ years of experience in student engagement / customer support / operations

• ● Strong communication and relationship management skills

• ● Ability to handle multi-channel communication (calls, WhatsApp, email)

• ● High ownership, responsiveness, and problem-solving ability

• ● Strong capability to pitch referral programs and drive conversion

• Preferred Candidate Profile

• ● Proficiency in English, Hindi, and Kannada/Tamil (mandatory)

• ● Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage

• ● Energetic, proactive, and customer-first approach

• ● Comfortable working in a fast-paced environment

• ● Preference for a female candidate, considering team dynamics and student interaction requirements