About this role
We are looking for an organized and reliable Student Coordinator to support day-to-day coaching operations, student administration, scheduling, and communication. This role requires strong attention to detail, good follow-through, and the ability to manage multiple tasks across different systems.
A large part of the role involves preparing and managing coaching call recaps, keeping student records accurate, and making sure schedules, attendance, and updates are completed on time.
Job Responsibilities:
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Manage coaching schedules, calendar updates, reminders, and student rosters.
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Track attendance for coaching calls and follow up on missing or unresolved attendance records.
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Prepare coaching call recaps, send them for approval, and post them once finalized.
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Support student onboarding and offboarding, including account setup, group access, and record updates.
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Keep student information, program details, and assignments accurate across systems.
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Monitor the shared inbox and SMS queue and handle student-related administrative requests.
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Escalate billing concerns, complex issues, or requests that require system changes.
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Create and update SOPs for recurring tasks and processes.
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Track tasks and workload accurately in project management systems.
Requirements
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Experience in operations, coordination, customer success, student support, or administrative support.
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Strong organizational skills and attention to detail.
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Comfortable managing multiple schedules, records, and priorities at the same time.
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Good written and verbal communication skills.
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Able to work independently, take ownership of tasks, and provide regular updates.
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Comfortable learning new systems and working in a fast-paced remote environment.
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Experience creating SOPs or improving recurring processes is a plus.
Tools
Experience with all tools is not required, but familiarity with similar platforms is helpful:
Circle, HubSpot, Aloware, Calendly, Outlook, Zoom, Asana, Slack, and AI productivity tools.
Benefits
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Full-time and Remote work
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Opportunities for growth and advancement
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Competitive compensation package, including Maxicare HMO