About this role
Accepting applications for Fall 2026 and future semesters!
Reports to: Operations Lead
Classification: Full-time, seasonal
FLSA Status: Non-Exempt
Pay Type: Hourly
Scope: 1 cafe
Location: Chamberlain Student Center or Rowan College of Business
Job Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.
What You Will Own**
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Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
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Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
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Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
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Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.
Who You Will Support
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Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
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Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
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Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.
Who You Will Supervise
This position will supervise between 35 - 45 direct reports depending on the size of the cafe
What Success Looks Like
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Cafe achieves or exceeds budgeted revenue targets
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Cafe operates at or above budgeted Net Operating Income
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30%+ of cafe staff are developed into Team Leads
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Guest satisfaction metrics consistently above 4.5/5
Where You Excel
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Confident Communicator
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Developer of Individual Contributors
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Master of Prioritization
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Adaptable to Change
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Autonomous Problem Solving
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Financial Acumen
What You Have Done
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Completed at least one year of undergraduate studies
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Prior Saxbys cafe experience preferred
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Demonstrated leadership experience in academic, professional, or volunteer settings
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Experience in customer service, hospitality, or retail preferred
What is Required
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Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
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Must be an undergraduate student of the partner organization in good academic standing
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Ability to work 30-40 hours per week during cafe operating hours
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Physical requirements:
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Able to stand, walk, and smile for extended periods of time
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Able to stoop and kneel
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Push, pull, lift or carry up to 35 lbs
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Ascend or descend ladders, stairs, ramps