Student Billing Specialist II

Job title: Student Billing Specialist II

About the Role The Student Billing Specialist II supports the Business Office in monitoring student accounts, pursuing past due balances, and coordinating with the Financial Aid and collections processes. This position also provides backup support for other Accounts Receivable functions.

What You'll Do

• Greet visitors and answer calls professionally and direct them to appropriate staff.
• Perform general cashiering: process student and departmental payments, handle petty cash, cash checks, and make change.
• Monitor student accounts, generate statements, and communicate with students about balances for both Plainview and WBUOnline campuses.
• Collaborate with Financial Aid to ensure required paperwork is complete for aid disbursement.
• Coordinate with external campus staff to answer AR questions.
• Collect past due accounts via letters, calls, texts, system-wide messaging, and collection agencies.
• Run aging reports as needed.
• Speak at Senior Seminar, Orientation, and other events as needed.
• Monitor and order department office supplies.
• Assist in supervising part-time student workers.
• Hear and resolve complaints from students and the public.
• Assist with requests and questions regarding annual Form 1098-T release to students.
• Maintain files and records as needed.
• Provide backup for other AR positions as needed.
• Perform other duties as assigned by the Director of Financial Services.

What We're Looking For

• Education: High School Diploma or GED required; Associate or Bachelor’s in Business preferred.
• Experience and Knowledge: Two years of relevant office experience; one year customer service; proficiency with Microsoft Office (Word, Excel, Outlook); knowledge of accounts receivable or collection agencies preferred.
• Skills and Abilities: Strong people and customer service skills; professional appearance; punctual; strong organizational skills; ability to multi-task; strong verbal and written communication; able to work with coworkers and interdepartmental teams; able to take direction and work independently.
• Additional Requirements: Successful completion of a background check and credit report upon hire.

Nice to Have

• Associate or Bachelor’s Degree in Business is preferred.
• Knowledge of accounts receivable or experience with collection agencies is preferred.