About this role
About the Role The Student Associate provides part-time support across University of Cincinnati departments, assisting with classroom AV/IT operations, administrative tasks, and event support to help campus programs run smoothly. What You'll Do
- 1st tier user phone/remote/in-person support for classrooms supported by ECSS.
- Assist with classroom checklist procedures.
- Assist in troubleshooting and replacement of AV/IT equipment.
- Perform supervisor-assigned tasks.
- Assist with room system and equipment upgrades working with AV install team.
- Provide in-person orientations for end users.
- Perform a variety of administrative, operational, or program support tasks as assigned.
- Assist with daily office or departmental activities, including data entry, filing, customer service, and communications.
- Support departmental projects, events, and initiatives that enhance university programs or community engagement.
- Operate standard office equipment and software applications in the performance of assigned duties.
- Maintain confidentiality of student, departmental, and institutional information in accordance with university policies.
- Demonstrate professionalism, reliability, and a commitment to providing quality service.
- Perform related duties based on departmental need.
- This job description can be changed at any time. What We're Looking For
- Excellent Customer Service Skills
- Basic IT Knowledge
- High School Diploma or GED
- Enrolled at a post-secondary institution or a secondary school.
- Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
- Must be at least 16 years of age.
- “Enrollment” shall include: The period between two successive terms for which the student is enrolled.