Student Administration Support (Student Lifecycle)

Student Administration Support (Student Lifecycle)

About the Role

The Macquarie University Student Lifecycle team is seeking enthusiastic and detail-oriented individuals to join a pool of casual staff supporting a range of student administration processes. These opportunities are particularly suited to individuals available during peak operational periods from May to August and November to March.

Working as part of the Student Lifecycle team, you will provide administrative support across a variety of student processes, helping ensure student requests are processed accurately, efficiently, and in accordance with established procedures. This role requires strong attention to detail, excellent customer service skills, and the ability to quickly learn and apply information across multiple systems and resources.

Key Responsibilities

• The Future Students Enquiries Representative is a front-line service role providing accurate, timely, and personalised information to prospective international students.

• What will you do?

• Assist the Manager and Student Lifecycle team with administrative processes across the student lifecycle.

• Understand and apply relevant processes, systems, templates, procedures and resources to action student requests.

• Perform data entry and update student records across Macquarie University systems, ensuring accuracy and data integrity.

• Receive and respond to student enquiries in line with established guidelines and templates, escalating or triaging enquiries where appropriate.

• Review and verify information across university systems and external platforms, following up with students as required.

• Conduct initial assessments of student enquiries and cases against predetermined criteria.

• Request additional information from students where required to progress enquiries and cases to the next stage.

• Support team operations through administrative and process-related tasks as required.

• Selection Criteria

• Availability to work on campus during the University's peak periods of May to August and December to March.

• Availability to attend training sessions scheduled for November 2026.

• Previous experience in a customer service environment, either face-to-face and/or through digital communication channels.

• Exceptional attention to detail and a high level of accuracy.

• Well-developed interpersonal, written and verbal communication skills.

• Ability to quickly learn and navigate multiple systems and processes.

• Strong organisational and time management skills.

• Positive attitude, strong work ethic, and the ability to consistently undertake detailed and repetitive tasks with accuracy.

• Ability to work both independently and collaboratively as part of a team.

• Desirable

• Experience working in a higher education or student administration environment.

• Experience using student administration systems or databases.

• Familiarity with university policies, procedures and student lifecycle processes.

• Role Specific Inquiries

• Role inquiries contact details appear on the posting; not included here as part of application method

• Applications Close

• Applications Close: 13 October 2026 at 11:59pm

• Shortlisted applicants will be invited to participate in an interview and assessment task.

• Applications without a cover letter addressing the selection criteria will not be considered.

• Pre-Employment Checks

• Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

• About Us

• Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

• If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

• 13/10/2026 11:59 PM

• A Place Where You Belong

• At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

• Flexible Work

• At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

• Power Your Purpose and Potential

• At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. See how we make it happen

• Read More

• Our university – Framing of Dynamic Futures

• Hear from our Vice Chancellor Bruce Dowton

• Our Values

• Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day.

• Fostering Belonging

• Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity, and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

• What we offer?

When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements

• 17% Superannuation

• Subsidised onsite parking options

• Extensive training and professional development programs

• Onsite childcare facilities to support working parents

• Onsite vacation care during school holidays

• Discounted health insurance

• Subsidised membership at our Sport & Aquatic Centre

• Access to an Employee Assistance Program for free and confidential support

• Convenient onsite GP, imaging, and physiotherapy clinics

• These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

• Discover our beautiful campus

• Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities. Take a look at our campus

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• Join a workplace that's inclusive, outcome-focused and driven by shared purpose.

• For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.

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