Student Account Repesentative

Job title: Student Account Repesentative

Original description: Job Profile:

Student Finance Assistant 3 Non-Exempt

Job Family:

Student Finance

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Position

Salary

Range:

$20.41 per hour

Job Description:

• ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate assistance to students regarding their ASU account status. Additional job duties as assigned.

Essential Duties:

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process Transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and Create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Updated departmental procedures relating to assigned accounting functions.
• Other duties as assigned.

Desired Qualifications:

• Experience working within Financial Accounting.
• Experience in working in a high-volume customer services environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting based programs.
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distance to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement:

Driving is not required for this position.

Location

Campus: Tempe

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU cha