About this role
Pallet
Actively Hiring More jobs
Streamlining logistics back-office work with AI
Top 10% of responders
Pallet is in the top 10% of companies in terms of response time to applications
Responds within two weeks
Based on past data, Pallet usually responds to incoming applications within two weeks
B2B
-
+2
Top 10% of responders
Pallet is in the top 10% of companies in terms of response time to applications
Responds within two weeks
Based on past data, Pallet usually responds to incoming applications within two weeks
B2B
- +2
Save
Apply Now
Strategy and Ops Lead
- $150k – $225k
- | San Francisco
- |Full Time
Posted: today• Recruiter recently active
Job Location
San Francisco
Visa Sponsorship Not Available
RelocationNot Allowed
Hiring contact
Grace Turner Talent and People Lead • 3 years
San Francisco
About the job
The role in one paragraph
You sit in the Strategy and Ops team and own the growth problems that decide whether Pallet becomes a generational company. You report to Ryan Gu, our Chief of Staff, and work closely with Sushanth Raman, our CEO. In practice, you're close to the decisions that set direction.
Why this role exists. Sushanth has been doing most of this himself. Channel partnerships, value-based pricing, investor and advisor networks, executive relationships — these have been the CEO's own projects, run out of his calendar. That no longer scales. You're not hired into a function someone else defined; you're taking handoff of the CEO's highest-leverage work, alongside Ryan and the rest of the Strategy and Ops team.
Reporting & exposure
Works closely with
Sushanth Raman (CEO), Abbey Garwin (VP of Global Sales), Jeff Zhao (Head of Product), Austin Zheng (Head of Finance), Nilkanth Patel (CTO)
Investor exposure
Our investor network is part of the growth surface. You'll meet people at General Catalyst, Bessemer, and Bain Capital Ventures through partnership work and events.
Location
San Francisco (FiDi) onsite Mon–Fri
What the work actually looks like
Here's the real mix from someone about a month into this seat. Treat it as a picture of the territory, not a job spec — the split will shift with your strengths and what the company needs that quarter.
Business value and pricing
- Pricing, business case development and sales enablement
Executive support, strategy, and internal leverage
- Running our executive & partnership network, help run events and strategies for product and commercial strategy as well as helping to build the GTM engine.
What good looks like at the end of a quarter: new partners sourced and activated, a pricing or business-case change that shows up in closed deals, and multiplying the potential output of our commercial and deployment teams.
What this role is not
"Strategy and operations" means twenty different things at twenty different companies, so we're explicit here.
- Not a research function.
- Not account management.
- Not fully defined, on purpose.
Why Pallet, and why now
- The market. The physical economy is a $12T global industry running on manual workflows. We're rebuilding the operation layer with AI agents.
- Talent density. You'd work next to people who were early at DoorDash, Google/Nest, Ramp, Scale, AtoB, Assembled, and Verkada, plus MIT supply chain and McKinsey alumni.
- The window. Outsized influence over product, GTM, and company trajectory only exists for a short stretch of a company's life.
How your career scales here
We're flat and we promote from within. We care about slope, ownership, and impact; not ladders or tenure.
- Nilkanth Patel: IC → Head of Product Engineering → CTO
- Jeff Zhao: first business hire → Head of Deployments/Product
- Austin Zheng: Chief of Staff → Head of Finance
- Grace Turner: first recruiter → Head of Talent
Realistic paths from this seat: Head of Growth, Head of Partnerships, Head of Pricing and Business Value, or GM of a product line. Which one depends on which part of the work you make yours.
Compensation
- Base: $150,000-225,000 plus equity and full benefits
Interview process
- Chat with Grace Turner, Head of Talent — 30 min
- Business case conversation with Ryan Gu, Chief of Staff — 45–60 min
- Short Excel modeling exercise, on your own time
- Final interview, onsite in San Francisco — ~3.5 hours
- Brief background and reference check
We move fast and keep you informed at every stage.
Apply Now
About the company
Pallet
Actively Hiring More jobs Streamlining logistics back-office work with AI51-200 Employees
San Francisco
51-200
Software Development
Logistics
Logistics Software
Logistics / Transportation / Shipping
Top 10% of responders
Pallet is in the top 10% of companies in terms of response time to applications
Responds within two weeks
Based on past data, Pallet usually responds to incoming applications within two weeks
B2B
Early Stage
Startup in initial stages
Top Investors
This company has received a significant amount of investment from top investors
Employees joined from
Amazon JP Morgan Chase Toast Athelas General Task
Learn more about Pallet
Funding
AMOUNT RAISED
$48M
FUNDED OVER
2 rounds
Rounds
B $27000000
Series B - May 2025+1
View Pallet's funding history
Perks
🩺 Kaiser and Aetna Health Care Options
👓 🦷 Vision and Dental Insurance
➕ Life Insurance and Accidental Insurance
❤️🩹 Short-Term Disability Coverage
🪜 401k option; helping you save for the future
💸 Generous Equity
🏡 Remote office home stipend
🌴 Unlimited PTO
🍔🌮 Company Sponsored Lunches and Dinners
🚌 Commuter benefits if you live in SF
🚘 Fully covered uber ride home if you ever have to work late in the office
📚 Yearly learning and development stipend
🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷
💸 Generous salary and equity for all staff
🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
Explore Pallet's perks and benefits
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