About this role
**Job Description Summary
Job Description
Vernova Purpose
Come and join our powerful, unified force with the energy to change the world.
What impact you’ll make
As a member of the NAM North West Parts Fulfillment team, you will actively contribute to improving end-to-end parts fulfillment performance by facilitating transactions and coordinating the production, assembly, and delivery of replacement and repair parts and equipment under Services agreements or customer orders, while strengthening cross-functional collaboration, enhancing order data quality, and driving consistent use of performance indicators (e.g., On-Time Delivery) to meet customer and business targets.
What you’ll do
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Execute end-to-end customer parts fulfillment across the order lifecycle, ensuring timely, accurate resolution of customer issues.
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Interface daily with internal and external customers to meet order fulfillment needs, customer deadlines, and quarterly sales and cash targets.
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Coordinate cross-functional teams (Engineering, Sourcing, Pricing, Shipping, Factories, Commercial, and Field) to support delivery commitments.
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Manage Order-to-Remittance (OTR) activities in collaboration with Project Managers, Engineering, and CM&U teams.
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Serve as the primary point of contact and voice of the customer for order inquiries, complaints, and delivery escalations.
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Oversee material shortages and returns in alignment with inventory management and quality strategies.
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Manage all international shipments into and outside of the U.S., including strong knowledge of shipping documentation, mode of transportation, Incoterms, carrier coordination, logistics cost quoting, and cost ownership.
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Communicate clear, timely, and detailed quote and order status updates to all stakeholders throughout the order lifecycle.
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Support system enhancements, process improvements, and key initiatives impacting parts fulfillment operations, applying sound operational judgment and providing informal guidance as needed.
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What you’ll bring (Basic Qualifications)
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Advanced experience in Services and Customer Order & Fulfillment operations.
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Bachelor’s degree from an accredited university or college or a high school diploma with relevant professional experience.
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Minimum of 6 years of experience within the Services, Customer Order, Fulfillment, or related job family/function.
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Minimum of 5 years of experience in international trade, including import and export of goods
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Proficiency in Microsoft Office Software
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Knowledge of Manufacturing / Sourcing operations.
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Knowledge of Oracle or other ERP
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What will make you stand out
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Strong written and verbal communication skills, with the ability to clearly convey order status, risks, and resolutions to stakeholders.
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Demonstrated customer service mindset, acting as an advocate for customer needs and service excellence.
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Ability to manage multiple, competing priorities effectively in a fast-paced operational environment.
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Proven ability to work collaboratively in cross-functional and matrixed organizations, demonstrating strong teamwork and a proactive attitude.
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Strong process orientation and problem-solving skills, with the ability to identify improvement opportunities and act as a change agent.
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Experience supporting system enhancements or operational initiatives related to parts fulfillment or order management.
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Understanding of order management performance indicators, including On-Time Delivery (OTD) and data quality metrics.
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Ability to maintain high standards of order data accuracy throughout the full order lifecycle.
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Ability to read and interpret engineering drawings or technical documentation, with an engineering background or technical qualification considered a plus
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**Additional Information
Relocation Assistance Provided: **No