Strategic Planning & Operations Manager

About the Role In this vital role, you will support the Customer Care & Experience (CCE) Governance team. The CCE team focuses on advancing capabilities that enhance the experience of Amgen’s internal workforce by driving adoption and maximizing business value of deployed End User Technologies, including collaboration platforms such as Microsoft Teams, WebEx, SharePoint, and workplace devices including PCs, mobile phones, tablets, and printers. As the CCE Governance-Strategic Planning & Operations Manager, you will serve as a key governance partner supporting financial oversight, portfolio execution, vendor and contract management, software license governance, and operational performance reporting. You will work closely with FP&A, Procurement, service owners, system owners, cross-functional leadership and global stakeholders across time zones to ensure accurate financial planning, seamless renewals, and strong vendor governance. What You'll Do

• Financial Planning, Forecasting & Portfolio Governance: Independently manage Opex and portfolio financials, including budgeting, forecasting, quarterly Latest Estimates (LEs), and accruals. Own end-to-end financial forecasting and variance analysis across the CCE portfolio. Provide financial insights to support decision-making, cost optimization, and investment prioritization. Partner with FP&A to ensure accurate financial planning, reporting, and alignment with enterprise processes. Support and manage Amgen India financials, ensuring alignment with global financial governance and reporting standards. Drive financial transparency across services & regions, including cost allocations.
• Software Contract Lifecycle & Renewals Management: Own and manage end-to-end software contract lifecycle including renewals, extensions, change requests, and closures. Lead software renewal planning and execution, including cost estimation, stakeholder alignment, and budget readiness. Partner with stakeholders to optimize renewal scope, eliminating unused or redundant licenses. Support and coordinate vendor negotiations and approval workflows for renewals. Ensure all renewals align with financial plans and governance policies.