Strategic Operations Manager, Earner Marketplace

We are seeking a highly strategic and outcomes-oriented Strategic Operations Manager to join the Earner Marketplace & Matching team within Uber's US & Canada Mobility business. This team owns some of Uber's most important marketplace optimization challenges, shaping the strategies behind driver pricing, incentives, matching, positioning, and other marketplace levers that together determine marketplace reliability, efficiency, and long-term supply health. You'll partner closely with Product, Engineering, Data Science, and Operations teams to define strategies for solving complex marketplace challenges, influencing the evolution of Uber's marketplace technology and operations to deliver meaningful business impact. As a senior operations leader for Earner Pricing and Matching, you will identify the highest-impact opportunities across the marketplace, develop long-term strategy, and drive complex cross-functional initiatives from concept through implementation. You'll turn ambiguous business challenges into clear strategies, align stakeholders around a shared direction, and drive execution to improve outcomes for drivers, riders, and Uber. This role requires someone who can operate at multiple altitudes: setting long-term strategic direction while diving deep into complex marketplace problems to identify structural opportunities, evaluate difficult tradeoffs, and develop data-driven solutions. You'll be expected to lead through ambiguity, influence senior stakeholders across Product, Engineering, Data Science, and Operations, and deliver lasting marketplace and business impact.

What You’ll Do

• Strategic direction: Define and drive the long-term strategy for Earner Pricing and Matching, identifying the highest-impact opportunities to improve marketplace performance. Define strategic priorities, influence Tech roadmaps, and drive cross-functional initiatives across Product, Engineering, Data Science, and Operations to improve reliability, marketplace efficiency, and earner outcomes.

• Deep marketplace expertise: Synthesize insights across pricing, matching, incentives, positioning, and quality to develop a holistic view of how these marketplace levers collectively drive outcomes. Use this perspective to identify structural opportunities, diagnose complex marketplace challenges through deep dives, and develop cohesive strategies that improve marketplace performance.

• Strategic problem solving: Lead the team's most complex and ambiguous work, framing problems, developing business strategy, and translating analytical insights into clear recommendations. Build compelling business cases, navigate difficult tradeoffs, and drive high-impact initiatives from concept through implementation.

• Strategic influence & communication: Champion the team's strategy through clear, compelling, and data-driven communication. Build alignment across Product, Engineering, Data Science, Operations, and leadership, influence key decisions and long-term priorities, and represent the team's perspective in high-impact forums.

• Basic Qualifications

• Education: Bachelor’s degree in Business, Engineering, Computer Science, Economics, or a related field; MBA or advanced degree is a plus.

• Experience: 7+ years of experience in operations, product operations, analytics, strategy, management consulting, product management, or a similar role.

• Preferred Qualifications

• Strategic thinking & business acumen: Demonstrated ability to develop long-term strategies, evaluate complex business tradeoffs, and identify high-impact opportunities in ambiguous environments.

• Analytical problem solving: Strong analytical and problem-solving skills, with experience structuring complex problems, synthesizing large volumes of data, and translating insights into actionable recommendations.

• Marketplace mindset: Ability to connect insights across complex systems, understand how they interact to drive marketplace outcomes, and translate those insights into cohesive business strategies.

• Communication & influence: Strong written and verbal communication skills, with the ability to build alignment and influence senior stakeholders through clear, data-driven narratives.

• Execution & leadership: Proven ability to lead complex cross-functional initiatives from strategy through execution, driving results in fast-paced, highly collaborative environments.

• For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

• Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Benefits

• Health, life and disability
• Comprehensive coverage for your physical and mental health to help give you and your loved ones peace of mind.
• Wellbeing and lifestyle
• Benefits that support you holistically, including a competitive 401(k) match, wellbeing reimbursement, and monthly Uber Credits.
• Parental and family care
• Support for every stage of family life, including comprehensive fertility coverage, 18 weeks of paid parental leave, and concierge caregiver support.
• Benefits01234567890123456789/03Health, life and disabilityComprehensive coverage for your physical and mental health to help give you peace of mind.Discover our benefitsWhy Uber?Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving. The problems are complex, the pace is fast, and the impact is visible. Whether you’re building from 0 to 1, improving systems at massive scale, or experimenting with new technology, you’ll help support 40 million trips a day while working with people who raise the bar and support you as you grow.Discover life at UberWatch videoEvery step toward your next moveShow disclaimer01 / 06ApplyReady, set, apply! Explore open roles using our job search. If something excites you, hit apply. Uber moves fast, so check back often for new opportunities.Since you've been here...01234567890123456789rides and deliveries have happened worldwideSince you've been here...01234567890123456789people have used Uber’s appsSince you've been here...01234567890123456789drivers and couriers earned flexible income*