Strategic Customer Success Manager
About this role
Strategic Customer Success Manager
Retool is hiring its first Strategic Customer Success Manager in EMEA to focus on growth within our largest customer accounts in the region. While this role is new at Retool, the opportunity and impact are well understood: a significant share of company growth comes from expanding existing customer relationships. This person will act as a strategic business partner within key accounts — building relationships, identifying new opportunities, and driving internal alignment to grow Retool’s presence. Success in this role means combining strong customer instincts and commercial judgment with the ability to coordinate cross-functional partners to support account expansion.
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