Strategic Account Manager

Strategic Account Manager

The Strategic Account Manager is responsible for driving profitable growth, strategic customer partnerships, and operational excellence across ORBIS Amazon solutions. This role serves as a senior leader for Amazon while providing oversight and alignment of service, manufacturing, supply chain, and operational activities that support customer success. The Strategic Account Manager develops and executes account growth strategies, negotiates complex commercial agreements, leads enterprise-level customer engagements, manages implementation and expansion initiatives, and ensures operational performance meets customer and ORBIS expectations. This individual serves as a senior liaison between customers and ORBIS, ensuring alignment of customer objectives, service execution, manufacturing capabilities, and long-term business strategy.

The role requires strong commercial leadership, operational acumen, contract management expertise, and the ability to lead cross-functional teams in delivering innovative reusable packaging and supply chain solutions.

Key Duties and Responsibilities:

• Develop and execute strategic account plans to drive revenue growth, profitability, customer retention, and market share expansion of products and services.
• Build and maintain Senior Manager-level relationships within Amazon.
• Serve as the initial escalation point and customers advocate for all services related issues, opportunities, and initiatives.
• Lead customer business reviews, strategic planning sessions, and support executive level presentations.
• Establish a thorough understanding of customer business strategies and identify opportunities where ORBIS can deliver measurable value.
• Lead enterprise selling efforts across ORBIS product and service offerings.
• Collaborate with Business Development, Product Management, and Regional Sales teams to identify and pursue growth opportunities.
• Maintain awareness of industry trends, market dynamics, and competitive activity to strengthen ORBIS market position.
• Lead the development, review, negotiation, execution, renewal, and administration of customer contracts and commercial agreements.
• Support all RFP, RFI, and RFQ activities, including strategy development, solution design, proposal writing, pricing coordination, and executive presentations.
• Negotiate service agreements, supply agreements, manufacturing agreements, pricing structures, terms and conditions, and performance-based contracts.
• Partner with Legal, Finance, and Operations teams to ensure contractual compliance, risk mitigation, and profitability objectives are achieved.
• Develop and implement commercial strategies that maximize customer value while protecting ORBIS interests.
• Provide operational leadership and strategic oversight for customer service execution, manufacturing support, supply chain performance, and service delivery initiatives.
• Partner with manufacturing, operations, and supply chain teams to ensure operational capabilities align with customer requirements and growth strategies.
• Monitor operational KPIs, inventory performance, asset utilization, service levels, manufacturing capacity, and continuous improvement initiatives.
• Lead customer implementations, new program launches, network expansions, and operational transitions.
• Facilitate alignment between customer expectations, operational execution, and ORBIS strategic objectives.
• Serve as a member of the ORBIS leadership team and actively contribute to strategic planning and organizational growth initiatives.
• Perform other duties as assigned.

Education/Certification Level Required Bachelor’s Degree Level Desired Master’s Degree

Description

• Relevant experience may be considered in lieu of education.

• Work Experience

• Required

• 10+ years of experience in account management

• Experience managing large national accounts and complex customer relationships

• undefined

• Desired

• Experience within a reusable packaging company

• Manufacturing or operations leadership experience

• Retail Supply chain or e-commerce experience

• Additional Knowledge, Skills, and Abilities

• 1. Strategic business and financial acumen.
• 2. Senior level relationship management and customer engagement.
• 3. Advanced contract management and commercial negotiation skills.
• 4. Experience writing, leading, and managing RFP/RFI/RFQ responses.
• 5. Deep understanding of supply chain, manufacturing, logistics, and service operations.
• 6. Strong leadership and team development capabilities.
• 7. Exceptional communication, presentation, and influencing skills.
• 8. Consultative and solution-based selling expertise.
• 9. Strong analytical, financial, and decision-making abilities.
• 10. Proven ability to lead cross-functional teams and large-scale initiatives.
• 11. Continuous improvement mindset with focus on operational excellence.
• 12. Ability to work effectively in high-pressure and ambiguous environments.
• 13. Strong customer focus and commitment to delivering value.
• 14. Availability outside normal business hours as business needs require.
• 15. Demonstrated commitment to ORBIS values and culture.

• Travel Requirements

• Travel is required to support on-site meeting activities, including overnight stays and extended work hours during meetings.

• 50 – 75% travel is expected.

• Valid driver's license required/motor vehicle report required

• ORBIS

• Dos empresas, una visión.

• Menasha Corporation abarca dos empresas de soluciones de embalaje y de la cadena de suministro que están a la vanguardia en el camino hacia un futuro sostenible. Fundada en 1849 y con su sede central en Neenah (Wisconsin), la empresa emplea a más de 7500 personas en 112 centros de Norteamérica y Europa.

• Nuestras empresas son fabricantes líderes de envases de cartón corrugado y plástico, y proveedores de soluciones para la cadena de suministro. Menasha Packaging Company es el mayor proveedor independiente de soluciones de servicios de embalaje y para la cadena de suministro en Norteamérica. Diseñamos, imprimimos y creamos soluciones gráficas de embalaje, exhibición y promoción para más de 1800 marcas, tanto físicas como en línea.

• Nuestro negocio de ORBIS sostiene la creencia de que existe una mejor forma de optimizar las cadenas de suministro actuales, con productos y servicios de embalaje reutilizables. Los contenedores, los palés, el material de estiba, los sistemas a granel y las estanterías metálicas reutilizables mejoran el flujo del producto en toda la cadena de suministro, lo que reduce costos, aumenta la rentabilidad y fomenta la sostenibilidad.

• Reconocidas marcas de todo el mundo usan nuestros productos y servicios en los rubros de alimentos, bebidas, salud y belleza, medicamentos de venta libre, industria, automóviles y electrónica.

• Únase a nosotros para crecer profesionalmente en un ambiente repleto de entusiasmo, reconocimiento y oportunidades de crecimiento.

• Las posibilidades son infinitas. ¡Usted tiene el poder!

• Menasha Corporation y sus subsidiarias y afiliadas respetan el principio de igualdad de oportunidades. Todos los solicitantes que cumplan los requisitos tendrán las mismas oportunidades de empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, situación de veterano protegido, discapacidad o información genética.