About this role
About the Role
Strategic Account Manager will lead commercial engagement in the utility and infrastructure segment, partnering with large electric, gas, telecom, and related customers. The role focuses on building deep customer relationships, defining long-term account strategies, and positioning CASE Construction as a preferred equipment partner within the segment. You will work cross-functionally to drive revenue and customer success. What You'll Do
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Build and manage strategic relationships with major accounts in the segment, ensuring a deep understanding of their fleet needs, project demands, and operational challenges.
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Develop annual and multi-year business plans to expand revenue across equipment product lines, attachments, and support services.
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Coordinate national account activities with regional sales teams and dealers to ensure consistent execution, competitive pricing, and high-quality customer support.
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Engage with customer executives, fleet managers, safety leaders, and procurement teams to align on equipment specifications, technology requirements, and total cost-of-ownership expectations.
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Lead the creation, negotiation, and renewal of national agreements, volume programs, and service-level commitments.
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Provide insights on segment trends to internal stakeholders to help shape product roadmaps and overall segment commercial strategies.
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Monitor account performance towards KPIs and report progress to senior leadership.
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Serve as CASE Construction liaison with relevant segment industry associations, actively participating in conferences, trade shows and working group committees.
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Other related duties as assigned. What We're Looking For
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Bachelor’s degree in business, marketing, or related field.
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7+ years of experience in commercial, fleet, or capital equipment business driving sales through either channel partners or segment focused initiatives.
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Experience developing account plans and executing balanced growth strategies for revenue and profitability.