Store Supervisor

About the Role You are a confident leader on and off the sales floor, with a desired growth path as part of the store management team. You lead the store team by driving exceptional customer service, maximizing sales, coaching store staff, and maintaining overall store performance consistently. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Act as a role model to encourage a positive and productive work environment.
• Ensure the team is aware of business goals and KPIs and implement a strategy for attaining sales goals.
• Assist in training new sales staff on job duties and product knowledge, including coaching on and off the selling floor.
• Communicate store results effectively to our business partners.
• Assist with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assist with operational tasks and physical inventories.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Work with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately. What We're Looking For
• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.
• Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• International/domestic travel not required, 0 %.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. Nice to Have
• MPOS experience (mentioned as a plus). Compensation & Benefits
• $20.00 per hour
• Employee discount of 65% off footwear and 50% on accessories
• Transit and parking flexible spending accounts
• PTO and Sick Time
• Employee Assistance Program
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
• DM Foundation and Paid Volunteer Hours