About this role
Store Supervisor
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locations
Kuala Lumpur, MYS (Coh My Klia Mitsui Outlet - Coach)
time type
Full time
posted on
Posted Today
job requisition id
JR3880
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Brand Ambassador:
- Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
- Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
- Leads implementation of Company initiatives and support full operation of the business
- Maintain a growth mindset for business and personal development initiatives
Create Winning Teams/Drive results:
- Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
- Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
- Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
- Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
- Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
Customer Focused (internal and external):
- Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
- Provides HR and conflict resolution support to team and in district in absence of leadership team
- Champions the company resources to support a healthy work environment for internals customer
Qualifications & Requirements:
- 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
- Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
Welcome
Our growth is creating great opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!!
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About Us
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
At Tapestry, we bring together the iconic brands of Coach and Kate Spade New York—uniting bold ideas, diverse voices, and boundless creativity to stretch what’s possible.
Driven by dreamers and makers, we turn passion into progress. By embracing differences and pushing boundaries, we create with purpose, uplift one another, and shape a more inclusive, sustainable future—together.
Our Brands Spark Personal and Emotional Connections
Our brands go beyond products—they inspire confidence, encourage self-expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, unified shopping journey allows our brands to become part of people’s lives—meeting them when, where, and how they choose to shop.
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