Store Operations & Fulfillment Lead

Store Operations & Fulfillment Lead

Custom Gifts & Designs is a reputable business platform that promote consumer access to premium gift packaging services and quality retail supplies. Our platform is propagated via partnerships and proven proprietary business systems that assure holistic shopping experience for every occasion.

We are recruiting to fill the position below:

Job Title: Store Operations & Fulfillment Lead

Location: Lekki, Lagos

Employment Type: Full-time

Job Summary

We are seeking a proactive and detail-oriented Store Operations & Fulfillment Lead to oversee store organization, inventory presentation, order fulfillment, and sales support activities. The ideal candidate will ensure products are properly arranged, stock levels are maintained, customer orders are processed efficiently, and inventory accuracy is upheld.

Key Responsibilities

Store Operations:

• Manage store stock arrangement and product display
• Ensure shelves and storage areas remain organized and presentable
• Monitor product availability and coordinate replenishment activities
• Maintain accurate store inventory records
• Ensure products are properly labeled and easy to locate
• Monitor stock levels and report low-stock items

Order Fulfillment:

• Supervise online order processing and fulfillment activities
• Manage product picking and packing processes
• Ensure timely and accurate order preparation
• Coordinate product dispatch and delivery activities
• Resolve order discrepancies and inventory-related issues
• Monitor fulfillment performance and efficiency.

Sales Support:

• Coordinate with the sales team to ensure product availability
• Support promotional campaigns and sales activities
• Provide inventory updates to management and sales personnel
• Assist in maintaining a positive customer shopping experience.

Requirements

• NCE / ND qualification
• 1 - 3 years of experience in Store Operations, Inventory Management, Warehouse Operations, Retail Management, or Order Fulfillment
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Strong problem-solving and decision-making skills
• Customer-service-oriented mindset.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience using ERP, POS, or Inventory Management Systems
• Knowledge of inventory control and stock management procedures
• Ability to prepare operational and inventory reports
• Good computer literacy and data entry skills.

Preferred Qualities:

• Strong leadership and supervisory abilities
• High level of accountability and integrity
• Excellent time management skills
• Ability to work under pressure
• Strong attention to detail
• Team player with a proactive attitude.

Salary

N100,000 monthly.

Application Closing Date

30th October, 2026.