Store Manager

Description

• As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

Core Responsibilities of the Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experienc

Ability to provide further content if present in source

Other sections from the source text include: Responsible for establishing vision, managing hiring strategy, supporting learning and development, addressing employee concerns, and leading performance management; and

Guest Experience and Community

• Lead an exceptional guest experience in-store and coach team members to address gaps through feedback and training; manage team to deliver optimal guest experience while supporting store operations; address guest issues and escalations; build local community relationships with ambassadors, local leaders, community influencers, and partners; plan and execute local/community initiatives.

Operations, Product and Strategy

• Drive overall visual merchandising, product strategy, product scaling, and execute company-driven product initiatives; manage direct selling with inventory accuracy and product deliveries; plan quarterly and seasonal store-level planning including strategy, budget, and staffing; manage P&L in line with objectives; move dynamically and lead from the floor to meet company needs; ensure compliance with safety policies and procedures; perform work in accordance with applicable policies, procedures, and laws.

Budget Responsibility

• Accountable for controllable budget; staffing hours; annual sales plan target; Leadership role responsible for managing all other store leadership functions; final responsibility for hiring and firing store employees.

What We Look For

• Inclusion and Diversity: creates/supports an inclusive environment that values/celebrates differences
• Integrity: acts honestly, fairly, and ethically
• Leadership: capable and willing to lead and inspire others; motivates, empowers, develops and directs people while they work
• Decision Making/Problem Solving: identifies opportunities, evaluates alternatives, and makes effective, timely decisions
• Drive/Entrepreneurship: sets challenging, focused goals and is motivated and determined to achieve or exceed them; innovative with results
• Team Building: creates and develops teams that maximize achievement; encourages unique contributions and diverse perspectives
• Strategic Thinking: considers long-term implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
• Change Management Leadership: leads others through change and uncertainty
• Business Acumen: understands and rapidly addresses business information (P&L statements, budgets and sales forecasts, retail strategies and approaches)
• Interpersonal Communication: communicates information effectively and comprehends shared information while interacting with others

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must have ability to travel to the assigned store with reliable transportation.

Schedule/Availability

• The job is on a variable schedule that could include early morning, morning, afternoon, evening or night shifts, as well as weekends and holidays.

Experience

• 1 year of experience in people management (including recruiting, hiring, and holding employees accountable to performance expectations)
• 1 year in managing and administering business operations, including experience in retail scheduling and hours management and project or process management

Assets (Nice to Have)

• Education: High school diploma, GED or equivalent
• Education: Bachelor's degree or equivalent
• Experience: 2 years of retail or sales management experience

Context of Work

• The work environment includes bright lights and loud music.
• Work is performed as part of a team and also independently.
• May involve resolving conflicts or mediating issues among others or reducing guest issues.
• Involves approaching people to build relationships with strangers/new people and strengthen existing community partnerships.
• Sometimes work may be performed on a computer or other technical devices, including virtual meetings with others.
• The job involves moving around a store for most of a shift to help guests and perform work, but may also involve being seated for extended periods (more than 1 hour).
• Occasionally may involve moving boxes weighing up to 30 pounds (13.6 kg).

Description (English)

As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

Core Responsibilities of the Job

Leadership and People Management

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experienc