About this role
About the Role As Store Manager at the London Neal St store, you will lead a diverse team to deliver exceptional service and drive store performance in support of Dr. Martens' growth. You will provide leadership and direction, shaping the customer experience and standards across operations.
What You'll Do
- Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
- Overall responsibility for Health & Safety and security issues within the store including implementing search procedures
- Achieving set KPI’s in line with the stores budgets
- Monitoring P&L and managing all controllable costs for the store (including payroll)
- Driving sales performance targets (e.g. Conversion, ATV & UPT)
- Implementing and driving high standards of customer services within the store
- Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
- Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience
- Great relationship management that delivers results through effective teamwork
- You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same. You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
- You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
- You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
- You’ll lead the way and role model on all things DE&I & wellbeing.
What We're Looking For
- Passion for our product
- Previous experience in a Store Manager role (within a fashion/lifestyle brand would be preferable)
- Experience of coaching, developing and mentoring a retail team (including dealing with performance issues)
- Sales oriented and able to drive others to achieve store goals and objectives
- Excellent communication, numeracy & literacy skills
- Good IT literacy – experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
- Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
Nice to Have
- Experience in a fashion/lifestyle brand would be preferable
Compensation & Benefits
- Bonus incentives
- Welcome pair of Docs
- 65% off all footwear
- 50% off all accessories
- 2 paid volunteer days per year
- Generous holiday allowance
- Matched pension contributions
- Private Healthcare
- Complimentary access to virtual GP via the RetailTrust
- Opportunities for growth
- Access to our Employee Assistance Programme & Mental Health First Aiders