About this role
Job title: Store Manager - LEGO Store - Galaxy Centrum Szczecin
About the Role Join LEGO Brand Retail as Store Manager in Szczecin (Galaxy Centrum) to lead the LEGO Store, ensuring the brand, vision and values are visible in store operations and guest interactions. You will empower your team to drive sales while delivering magical guest experiences and building LEGO's brand in the local market.
What You'll Do
- Lead and coach a high-performing, collaborative store team to deliver inspiring guest experiences and uphold LEGO brand standards.
- Drive sales by setting clear goals, maintaining merchandise standards, and delivering exceptional customer service.
- Create a work environment where creativity defines the future of play and where guest experience and sales excellence are prioritized.
- Model the LEGO service approach, strive for top results in monthly mystery shopper scores, and maximize repeat business by developing promoters of the NPS.
- Recruit, develop, and coach your team, providing ongoing product knowledge and customer service training.
- Build a pipeline of future leaders by identifying top candidates for promotion and developing their skills.
- Collaborate effectively with peers and partners to boost business performance and maintain a positive, cooperative work culture.
- Deliver retail experiences grounded in LEGO values and ensure consistency across all store activities.
What We're Looking For
- Proven leadership experience in retail management or similar environment; ability to recruit, develop, coach, and manage performance.
- Strong focus on guest experience, customer service, and brand representation; ability to drive KPIs and customer satisfaction metrics.
- Ability to train and inspire staff to deliver exceptional LEGO-branded experiences.
- Collaborative mindset with the ability to work with peers, partners, and other stakeholders.
- Knowledge of LEGO products and brand values; passion for play and imagination.