About this role
- Who You Are: As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.
The Fundamentals of What You’ll Do:
- Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
- *Prioritize Guest
Experience
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You* create personalized experiences for your guests and proactively address all their needs.
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Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
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Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
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Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
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Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
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We value hearing from individuals who possess:
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Previous supervisor experience in retail or hospitality management
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Strong Leadership and communication skills
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Entrepreneurial attitude with background in a sales-driven environment
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Mindset focused on customer satisfaction (internal and external customers)
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Knowledge of skincare, body care and fragrance is beneficial.
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Experience with clienteling advantageous
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Basic Technology Skills
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We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.
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Who We Are:
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We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.
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All Applicants:
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L'Occitane's Privacy Statement
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United States Applicants Only:
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Employee Rights
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FMLA: Posters
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FMLA Special Rules for Returning Military Members (USERRA)