About this role
Job title: Store Manager
About the Role As a Store Manager with Dr. Martens, you are a confident leader on the sales floor and in operations, driving exceptional customer service, optimizing sales, and coaching the store team. You will help expand Dr. Martens’ footprint in the Americas region while upholding our brand values in every customer interaction.
What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting customers, sharing brand knowledge, and seeking to understand their needs.
- Act as a role model to encourage a positive and productive work environment.
- Ensure the team is aware of business goals and KPIs and implement a strategy for attaining sales goals.
- Assist in training new sales staff on duties and product knowledge.
- Assist with opening/closing store operations, balancing the register, preparing, and making bank deposits.
- Assist with operational tasks and physical inventories.
- Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Work with the retail stock team to receive, maintain, and replenish in-store stock with efficient organization.
What We're Looking For
- 1+ year supervisory experience necessary, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. MPOS experience is a plus.
- Demonstrated understanding of basic math, including ability to calculate percentages.
- Demonstrated ability to communicate clearly and professionally to a broad customer base.
- Excellent interpersonal skills; must be approachable and polite.
- Able to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
- Punctual in adherence to scheduled shift times.
- International/domestic travel: 0%.
- Connection with our Brand and Fundamental Qualities.
Nice to Have
- MPOS experience is a plus.
Compensation & Benefits
- Salary: 18.75 USD per hour
- Employee discount of 65% off footwear and 50% on accessories
- Seasonal Pairs
- Transit and parking flexible spending accounts
- Retail Bonus Program
- PTO and Sick Time
- Employee Assistance Program
- 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
- DM Foundation support
- Medical, Dental & Vision packages
- Paid Volunteer Hours