Store Manager

About the Role Store Manager (32hr) at Utrecht leading a diverse team, 4 days per week, onsite. You will oversee day-to-day store operations, develop your team, and ensure excellent customer service and safety standards to drive growth in line with Dr. Martens’ values. What You'll Do

• Day-to-day retail operations (including staffing, training, sales, visual merchandising, key-holding, administration, banking and floor planners) to meet company expectations.
• Overall responsibility for Health & Safety and security within the store, including implementing search procedures.
• Achieving set KPI’s in line with the store budgets.
• Monitoring P&L and managing all controllable costs for the store (including payroll).
• Driving sales targets (e.g., ATV & UPT).
• Implementing and maintaining high standards for customer service within the store.
• Ensuring proper stock-control procedures are followed, including inventory, deliveries, loss prevention, etc.
• Leading and developing the store team to ensure accountability for performance targets (revenue, inventory, mystery shopping), efficient operations and improved customer experience.
• Fostering a culture of collaboration, sharing best practices within the team and company, and driving problem solving.
• Taking responsibility for your own development and proactively seeking feedback to increase self-awareness.
• Bringing external insights inside the store; sharing best practices and encouraging idea-sharing.
• Setting an example in DE&I and wellbeing. What We're Looking For
• Passion for our product.
• Fluent in Dutch and English (Dutch for customers/team; English for broader organization).
• Comparable Store Manager experience (3-5 years), preferably within a fashion/lifestyle brand.
• Experience coaching, developing and guiding retail teams.
• Sales-driven and able to motivate others to hit store targets.
• Excellent communication, numeracy and writing skills.
• Good IT skills – experience with Microsoft Office applications, planning tools, cash handling and POS systems.
• Resilience and the ability to quickly come up with solutions to sudden issues. Compensation & Benefits
• Bonus schemes
• A welcome pair of Docs2 uniforms per season
• Generous discounts on all shoes and accessories
• 8% vacation allowance
• 25 vacation days
• Travel reimbursement – public transport pass
• 2 paid volunteering days per year
• Opportunities for growth
• Access to our Employee Assistance Programme and Mental Health First Aiders