Store Manager

About the Role Join Dr. Martens as a Store Leader responsible for driving exceptional customer service, sales growth, and store performance in the Americas region. You will lead by example, develop a high-performing team, and uphold the brand standards across merchandising, HR, and daily operations. What You'll Do

• Lead, motivate and develop store team to deliver exceptional customer service.
• Build on retail standards and KPIs to grow sales and brand loyalty.
• Exceed sales and profitability budgets; manage controllable costs to achieve ROS and payroll goals.
• Develop business strategies to increase store traffic and profitability.
• Be responsible for all HR functions within the store (recruiting, hiring, training, retaining top talent).
• Proactively manage inventory control; ensure accurate tracking and input on orders; review stock levels to drive sales.
• Ensure visual merchandising presentations meet brand standards.
• Identify, recommend, and implement local advertising and/or store promotions within the scope set by Brand Marketing.
• Create schedules to meet business needs and ensure accurate timekeeping. What We're Looking For
• 3-5 years retail management experience, preferably related to footwear and/or apparel.
• Associate or Bachelor's degree in a related field is a plus.
• Experience managing staff, setting schedules, assessing performance, and supporting professional development.
• Thorough knowledge of retail merchandising and retail operations.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
• MPOS and StoreForce experience is a plus.
• Ability to communicate effectively, both verbally and in writing, with a wide customer base.
• Analytical ability to identify and evaluate problem areas and implement effective solutions.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Domestic travel required, up to 5%.
• Connection with the Dr. Martens Brand, and its Fundamentals. Nice to Have
• MPOS and StoreForce experience is a plus.
• Degree in related field is a plus. Compensation & Benefits
• Salary: $52,000 - $62,000 per year.
• Welcome to the brand free pair of Docs.
• 65% off Employee Discount.
• Seasonal free pairs of Docs.
• Participation in our Retail Bonus Program.
• Transit and parking flexible spending accounts.
• PTO and Sick Time.
• Employee Assistance Program.
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match.
• DM Foundation, supporting and empowering our communities around the world.
• Paid Volunteer Hours.