About this role
About the Role Dr. Martens is seeking a Store Manager to lead the Americas store team, drive exceptional customer service, and maximize sales while upholding brand standards. This role is a hands-on leadership position focused on coaching staff, achieving KPIs, and ensuring smooth store operations across the Americas region. What You'll Do
- Lead the sales floor and foster team selling; deliver exceptional customer service and greet customers while sharing brand knowledge.
- Act as a role model to maintain a positive, productive work environment; ensure team understands business goals and KPIs and execute strategies to meet sales targets.
- Train and coach new sales staff on duties, product knowledge, and selling techniques (on and off the selling floor).
- Communicate store results to business partners and support governance via KPI reporting.
- Assist with daily store operations including opening/closing, balancing registers, and making bank deposits.
- Support merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Collaborate with the retail stock team to receive, maintain, and replenish in-store stock; optimize organization and accuracy.
- Perform or assist with physical inventories as required.
- Lead by example in-store to support Dr. Martens brand footprint in the Americas. What We're Looking For
- 1+ year of supervisory experience, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience is a plus.
- Strong math skills with ability to calculate percentages.
- Clear, professional communication with a broad customer base; excellent interpersonal skills; approachable and polite.
- Ability to work evenings, weekends, and holidays.
- Physical ability to lift and carry up to 50 pounds and to maneuver shoe boxes while climbing ladders or stairs.
- Punctual and reliable with adherence to scheduled shift times. Nice to Have
- MPOS experience is a plus