Store Manager

About the Role The role is a store leadership position focused on driving sales, delivering exceptional customer service, coaching staff, and aligning store performance with brand goals across the Americas region. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
• Act as a role model to promote a positive, productive work environment.
• Ensure the team is aware of business goals and KPIs and implement strategies to attain sales targets.
• Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.
• Communicate store results effectively to business partners.
• Assist with daily operations including opening/closing the store, balancing the register, preparing and making bank deposits.
• Assist with operational tasks and physical inventories.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Work with the retail stock team to receive, maintain, and replenish in-store stock, maximizing organization and accuracy. What We're Looking For
• 1+ year supervisory experience, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages.
• Clear, professional communication with a broad customer base.
• Excellent interpersonal skills; approachable and polite.
• Ability to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual adherence to scheduled shift times.
• Travel not required (0%).
• Connection with the Dr. Martens Brand, Fundamentals, and company values. Nice to Have
• MPOS experience is a plus.
• Experience within footwear or retail environment. Compensation & Benefits
• Salary: $15.94 - $18.75 per hour (USD).
• Employee discount: 65% off footwear and 50% on accessories.
• Transit and parking flexible spending accounts.
• PTO and Sick Time.
• Employee Assistance Program.
• 401(k) Pre-Tax and Roth with employer match.
• DM Foundation and Paid Volunteer Hours.