Store Manager

About the Role Store leadership role focused on driving customer service, sales, and team development within the Dr. Martens brand across the Americas. This position is part of the store management team with a clear growth path. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling
• Elevate customer service by greeting store customers, sharing brand knowledge, and seeking to understand customer needs
• Act as a role model to encourage a positive and productive work environment
• Ensure the team is aware of business goals and KPIs and implement strategies to attain sales goals
• Assist in training new sales staff on job duties and product knowledge
• Assist with daily operations related to opening and closing the store, balancing the register, and preparing/banking deposits
• Assist with operational tasks and physical inventories
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal
• Work with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately What We're Looking For
• 1+ year supervisory experience necessary, preferably within footwear
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus
• Demonstrated understanding of basic math, including ability to calculate percentages
• Excellent interpersonal and communication skills; approachable and polite
• Ability to work evenings, weekends, and holidays
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs
• Punctual in adherence to scheduled shift times
• International/domestic travel: 0%
• Strong connection with the Dr. Martens brand and our Fundamentals (Integrity, Professionalism, Passion, Team Players) Nice to Have
• MPOS experience (if not already listed)
• Prior footwear/retail environment experience Compensation & Benefits
• Salary range: $15.94-$18.75 per hour
• Employee discount of 65% off footwear and 50% on accessories
• Transit and parking flexible spending accounts
• PTO and Sick Time
• Employee Assistance Program
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
• DM Foundation and community programs
• Affordable & Comprehensive Medical, Dental & Vision packages
• Paid Volunteer Hours