Store Manager
About this role
About the Role
Dr. Martens is seeking a proactive Store Manager to lead the store team as part of the Americas region. You’ll drive exceptional customer service, maximize sales, coach staff, and oversee store performance in alignment with brand values. This role offers a growth path within the store management team. What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
- Act as a role model to encourage a positive and productive work environment.
- Ensure the team is aware of business goals and KPIs and implement a strategy to attain sales goals.
- Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.
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