Store Manager

About the Role

Dr. Martens is seeking a proactive Store Manager to lead the store team as part of the Americas region. You’ll drive exceptional customer service, maximize sales, coach staff, and oversee store performance in alignment with brand values. This role offers a growth path within the store management team. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.

• Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.

• Act as a role model to encourage a positive and productive work environment.

• Ensure the team is aware of business goals and KPIs and implement a strategy to attain sales goals.

• Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.

• Communicate store results effectively to our business partners.

• Assist with daily operations related to opening and closing the store, balancing the register, preparing, and making bank deposits.

• Assist with operational tasks and physical inventories.

• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.

• Work with the retail stock team to receive, maintain, and replenish in-store stock by maximizing organization and efficiency. What We're Looking For

• 1+ year supervisory experience necessary, preferably within footwear.

• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.

• Experience with MPOS is a plus.

• Demonstrated understanding of basic math, including ability to calculate percentages.

• Demonstrated ability to communicate clearly and professionally to a broad customer base.

• Excellent interpersonal skills; must be approachable and polite.

• Able to work evenings, weekends, and holidays.

• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.

• Punctual in adherence to scheduled shift times.

• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. Nice to Have

• MPOS experience is a plus.

• Footwear retail experience preferred. Compensation & Benefits

• Pay: $20.00 per hour (USD).

• Employee discount of 65% off footwear and 50% on accessories.

• Transit and parking flexible spending accounts.

• Participation in our Retail Bonus Program.

• PTO and Sick Time.

• Employee Assistance Program.

• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match.

• DM Foundation, supporting and empowering our communities around the world; Paid Volunteer Hours.