Store Manager

About the Role Join Dr. Martens as a store leader within the Americas region. As part of the store management team, you will drive exceptional customer service, grow sales, coach staff, and uphold the brand's values across the store floor. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
• Act as a role model to encourage a positive and productive work environment.
• Ensure the team is aligned with business goals and KPIs, and implement strategies to attain sales targets.
• Assist in training new sales staff on duties and product knowledge.
• Assist with opening/closing store, balancing register, preparing and making bank deposits.
• Assist with operational tasks and physical inventories.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Coordinate with the retail stock team to receive, maintain and replenish in-store stock, maximizing organization and efficiency. What We're Looking For
• 1+ year supervisory experience, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems (MPOS a plus).
• Basic math skills including percentage calculations.
• Clear and professional communication to a broad customer base.
• Excellent interpersonal skills; approachable and polite.
• Ability to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual adherence to scheduled shift times.
• Alignment with the Dr. Martens brand values and culture. Nice to Have
• MPOS experience (nice to have) Compensation & Benefits
• Salary: $18.75 per hour.
• Employee discount: 65% off footwear and 50% on accessories.
• Seasonal Pairs program.
• Transit and parking flexible spending accounts.
• Retail Bonus Program, PTO and Sick Time.
• Employee Assistance Program.
• 401(k) Pre-Tax and Roth with employer match.
• DM Foundation and community programs.
• Medical, Dental & Vision plans.
• Paid Volunteer Hours.