Store Manager
About this role
About the Role Join Dr. Martens as a Store Leader within the Americas region. You’ll be a confident leader on and off the sales floor, guiding the store team to deliver exceptional customer service, maximize sales, and maintain strong store performance. You’ll support the team in expanding Dr. Martens’ footprint in the Americas and embody the brand and its values in daily operations. What You'll Do
- Lead the store team on the sales floor to deliver exceptional customer service and maximize sales
- Foster team selling; greet customers, share brand knowledge, and assess customer needs
- Act as a role model to maintain a positive and productive work environment
- Ensure the team understands business goals and KPIs and implement strategies to reach sales targets
- Train new sales staff on duties and product knowledge; coach on and off the selling floor
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