Store Manager

About the Role You will be a confident leader on and off the sales floor, with a growth path as part of the store management team. You will lead the store team by driving exceptional customer service, maximizing sales, coaching staff, and maintaining overall store performance across the Americas region. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
• Act as a role model to encourage a positive and productive work environment.
• Ensure the team understands business goals and KPIs and implement strategies to achieve sales targets.
• Assist in training new sales staff on duties and product knowledge, including coaching on/off the selling floor.
• Communicate store results effectively to business partners.
• Support daily store operations including opening/closing, balancing register, and bank deposits.
• Assist with operational tasks and physical inventories.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Work with retail stock team to receive, maintain, and replenish in-store stock with efficiency and accuracy. What We're Looking For
• 1+ year supervisory experience, preferably within footwear.
• Proficiency in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus.
• Basic math and ability to calculate percentages.
• Clear, professional communication with a broad customer base.
• Excellent interpersonal skills; approachable and polite.
• Availability to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder or stairs.
• Punctuality and adherence to scheduled shift times.
• Willingness to travel internationally/domestically not required (0%). Nice to Have
• Experience in footwear retail is a plus. Compensation & Benefits
• Pay: $18.75 per hour.
• Employee discount of 65% off footwear and 50% on accessories.
• Transit and parking flexible spending accounts.
• Participation in Retail Bonus Program.
• PTO and Sick Time, Employee Assistance Program.
• 401(k) Pre-Tax and Roth with employer match.
• DM Foundation, Paid Volunteer Hours.