Store Manager

About the Role Lead and develop a high-performing store team to deliver exceptional customer service, drive sales, and maintain store performance across the Americas region. You’ll align with Dr. Martens’ brand standards, manage day-to-day operations, and partner with Brand Marketing to grow traffic and profitability while upholding company values. What You'll Do

• Lead, motivate and develop store team to deliver exceptional customer service
• Build on retail standards and KPIs, growing sales and brand loyal customers
• Exceed sales/profitability budgets and manage controllable costs to meet ROS and payroll goals
• Develop business strategies to increase store traffic and optimize profitability
• Manage HR: recruiting, hiring, training, retaining top talent
• Oversee inventory control and ensure accurate stock tracking
• Communicate product orders, buying trends, customer needs, and inventory levels; review stock regularly
• Ensure visual merchandising standards and presentations are consistent
• Develop local advertising and promotions within Brand Marketing scope
• Create schedules to meet business needs and complete timekeeping accurately
• Travel: Domestic travel up to 5% What We're Looking For
• 3-5 years retail management experience, preferably footwear/apparel
• Associate or Bachelor's degree in related field preferred
• Experience managing staff, setting schedules, evaluating performance, developing staff
• Thorough knowledge of retail merchandising and operations
• Proficient in MS Office Suite, retail/register systems, web-based programs, inventory systems
• MPOS and StoreForce experience a plus
• Strong verbal and written communication
• Analytical and problem-solving skills
• Able to work evenings, weekends, holidays
• Ability to lift up to 50 pounds and handle shoe boxes, climb ladders/stairs
• Domestic travel up to 5% Nice to Have
• Passion for the Dr. Martens brand and fashion retail preferred
• Experience in store promotions and local advertising a plus Compensation & Benefits
• Salary: $59,000 - $69,000 per year
• Welcome to the brand free pair of Docs
• 65% off Employee Discount
• Seasonal free pairs of Docs
• Participation in Retail Bonus Program
• Transit and parking flexible spending accounts
• PTO and Sick Time
• Employee Assistance Program
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
• DM Foundation, paid volunteer hours