Store Manager

About the Role A store leadership role within Dr. Martens, part of the store management team. You will lead the sales floor to deliver exceptional customer service, coach staff, maximize sales, and maintain strong store performance while helping expand the brand footprint in the Americas. What You'll Do

• Deliver exceptional customer service by leading the sales floor and fostering team selling.
• Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs.
• Act as a role model to encourage a positive and productive work environment.
• Ensure the team is aware of business goals and KPIs and implement a strategy to attain sales goals.
• Assist in training new sales staff on job duties and product knowledge.
• Assist with daily store opening/closing operations, balancing registers, and preparing deposits.
• Assist with operational tasks and physical inventories.
• Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Work with the retail stock team to receive, maintain, and replenish in-store stock, maximizing organization efficiency. What We're Looking For
• 1+ year supervisory experience, preferably within footwear.
• Proficiency in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems.
• Strong math skills, including the ability to calculate percentages.
• Clear, professional communication with a broad customer base.
• Excellent interpersonal skills; approachable and polite.
• Ability to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder or stairs.
• Punctual and reliable in adhering to scheduled shift times.
• Travel: 0% (no international/domestic travel). Nice to Have
• MPOS experience. Compensation & Benefits
• Salary: $15.94 - $18.75 per hour (USD).
• Employee discount: 65% off footwear and 50% on accessories.
• Transit and parking flexible spending accounts.
• PTO and Sick Time.
• Employee Assistance Program.
• 401(k) Pre-Tax and Roth with employer match.
• DM Foundation, supporting communities.
• Medical, Dental & Vision packages.
• Paid Volunteer Hours.