About this role
Store Manager
At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.
We are looking for a Store Manager at our Lansdowne Place, Peterborough Retail Salon!
What You’ll Do
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Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience
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Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals
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Own scheduling, payroll, inventory management, budgeting, and performance planning
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Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards
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Build strong relationships with customer, creating loyalty through consistent and memorable experiences
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Analyze performance metrics and take action to drive results and continuous improvement
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Lead hiring, onboarding, training, and ongoing development of team members
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Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team
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Who You Are
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You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.
You align with our corporate values:
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Start with the Power of You: You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.
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Every Interaction Matters: You understand that every customer and team interaction is an opportunity to create trust, connection, and positive energy.
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Make It Memorable: You go beyond expectations, setting the standard for exceptional service and creating experiences customers return for.
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More Than Just Beauty: You believe beauty is a powerful tool for confidence, self-expression, and community.
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Commit to Grow and Learn: You’re passionate about learning, developing leaders, and building strong teams that grow together.
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What You Bring
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Minimum 5 years of retail leadership experience
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Proven success leading teams, driving sales performance, and managing operations
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Strong background in inventory management, scheduling, payroll, and budgeting
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Passion for beauty and delivering exceptional customer experiences
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Excellent communication, organization, and time-management skills
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Ability to multitask and problem-solve in a fast-paced environment
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Reliable, accountable, and solution-oriented leadership style
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Comfortable using POS systems and basic computer programs
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Flexible availability, including days, evenings, and weekends
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Salon experience is considered an asset
What We Offer
- Competitive salary, starting from $50,000 annually
- Sales incentives and performance-based rewards
- Product and salon service discounts
- Medical and dental benefits
- Employer RRSP contributions
- FREE in-salon, regional, and national education opportunities
- Opportunities to learn, grow, and advance your leadership career