Store Manager

Job title: Store Manager

At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We are looking for a Store Manager based out of Ottawa, Ontario!

What You’ll Do

• Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience

• Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals

• Own scheduling, payroll, inventory management, budgeting, and performance planning

• Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards

• Build strong relationships with customer, creating loyalty through consistent and memorable experiences

• Analyze performance metrics and take action to drive results and continuous improvement

• Lead hiring, onboarding, training, and ongoing development of team members

• Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team

• Who You Are

• You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

You align with our corporate values:

• Start with the Power of You: You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.

• Every Interaction Matters: You understand that every customer and team interaction is an opportunity to create trust, connection, and positive energy.

• Make It Memorable: You go beyond expectations, setting the standard for exceptional service and creating experiences customers return for.

• More Than Just Beauty: You believe beauty is a powerful tool for confidence, self-expression, and community.

• Commit to Grow and Learn: You’re passionate about learning, developing leaders, and building strong teams that grow together.

• What You Bring

• Minimum 5 years of retail leadership experience

• Proven success leading teams, driving sales performance, and managing operations

• Strong background in inventory management, scheduling, payroll, and budgeting

• Passion for beauty and delivering exceptional customer experiences

• Excellent communication, organization, and time-management skills

• Ability to multitask and problem-solve in a fast-paced environment

• Reliable, accountable, and solution-oriented leadership style

• Comfortable using POS systems and basic computer programs

• Flexible availability, including days, evenings, and weekends

• Salon experience is considered an asset

What We Offer

• Competitive salary starting at $50,000 anually
• Sales incentives and performance-based rewards
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career