Store Manager

Job Title: Store Manager

Catalyst Path Consulting is recruiting suitably qualified candidates to fill the following position below:

Job Title: Store Manager

Location: Jabi, Abuja (FCT)

Employment Type: Full-time

Department: Store Operations

Reports To: General Manager / Head of Operations

Job Summary

The Store Manager will be responsible for overseeing the overall operations and performance of a retail supermarket in Abuja. The successful candidate will ensure efficient daily operations, strong sales performance, effective inventory management, excellent customer service, staff productivity, cost control, and compliance with company policies.

The role requires a results-driven retail professional with proven experience managing supermarket operations, supervising large teams, controlling stock losses, monitoring financial performance, and maintaining high standards of merchandising, hygiene, and customer satisfaction.

Key Responsibilities

Store Operations Management:

• Oversee the daily operations of the supermarket, including opening and closing procedures.
• Ensure all departments operate efficiently and comply with established standard operating procedures (SOPs).
• Coordinate the activities of departmental supervisors, Floor Managers, Cashier Managers, sales staff, cleaners, security personnel, and stockroom teams.
• Ensure the store is adequately staffed and operationally ready throughout business hours.
• Conduct regular store inspections to maintain operational standards.
• Identify operational challenges and implement appropriate corrective actions.
• Ensure proper shift scheduling, handovers, and management coverage.

Sales and Business Performance:

• Develop and implement strategies to achieve daily, weekly, and monthly sales targets.
• Monitor sales performance, transaction volumes, average basket value, and product movement.
• Review sales reports and identify opportunities to improve revenue and profitability.
• Ensure promotional campaigns, pricing changes, and merchandising initiatives are implemented correctly.
• Monitor fast-moving and slow-moving products and recommend appropriate actions.
• Develop initiatives to improve customer retention and repeat purchases.
• Submit regular sales performance reports and business recommendations to senior management.

Inventory and Stock Management:

• Oversee stock receiving, storage, replenishment, transfers, and stocktaking activities.
• Ensure all incoming stock is properly checked against purchase orders and delivery documentation.
• Monitor stock levels and coordinate replenishment to minimize stockouts and overstocking.
• Ensure proper product rotation using FIFO or FEFO, as applicable.
• Monitor expiry dates, damaged goods, shrinkage, and stock discrepancies.
• Ensure accurate inventory records and investigate unexplained variances.
• Coordinate with Procurement, Warehouse, and Finance teams on stock-related issues.
• Enforce procedures to prevent theft, pilferage, wastage, and inventory losses.

Financial Management and Cash Control:

• Monitor daily sales reconciliation and ensure sales proceeds are properly accounted for.
• Work with the Cashier Manager and Finance team to verify cash, POS, bank transfer, and card transaction records.
• Ensure all cash-handling and payment procedures are followed.
• Monitor expenses, wastage, operating costs, and controllable losses.
• Review approved discounts, refunds, voided transactions, and price overrides.
• Investigate financial discrepancies and escalate suspected fraud or irregularities.
• Prepare and review daily sales summaries and other required financial reports.
• Protect company assets and ensure compliance with financial controls.

Staff Management and Leadership:

• Supervise, motivate, and manage the supermarket workforce.
• Set departmental objectives and communicate performance expectations.
• Ensure appropriate staff deployment, attendance monitoring, punctuality, and shift coverage.
• Work with HR to support recruitment, onboarding, training, performance appraisal, and employee discipline.
• Conduct management briefings and departmental meetings.
• Address workplace conflicts and escalate serious employee relations matters to HR.
• Identify training needs and support employee development.
• Build a culture of accountability, teamwork, professionalism, and customer service.

Customer Service and Experience:

• Ensure customers receive professional, efficient, and courteous service.
• Handle escalated customer complaints, product concerns, pricing disputes, and service failures.
• Ensure clear product pricing, correct shelf labels, and accurate promotional information.
• Monitor checkout efficiency and take action to reduce excessive customer waiting times.
• Ensure customer feedback is recorded and used to improve service delivery.
• Promote customer satisfaction and protect the supermarket's reputation.

Merchandising and Store Presentation:

• Ensure shelves, aisles, checkout areas, and product displays meet company standards.
• Ensure products are properly labelled, priced, arranged, and replenished.
• Monitor implementation of planograms and promotional displays where applicable.
• Coordinate with Floor Managers to maintain product availability and presentation.
• Ensure signage, promotional materials, and product information are accurate.
• Maintain appropriate standards of cleanliness, organization, and visual merchandising.

Health, Safety, Security, and Compliance:

• Ensure compliance with applicable Nigerian laws, company policies, and operational standards.
• Maintain appropriate food safety, hygiene, sanitation, and product-handling practices.
• Ensure safe storage and handling of products, cleaning chemicals, and equipment.
• Coordinate with Security to prevent theft, fraud, unauthorized access, and other losses.
• Ensure fire safety equipment, emergency exits, and evacuation routes remain accessible.
• Ensure workplace incidents, accidents, and hazards are reported and addressed promptly.
• Cooperate with internal audits, stock audits, regulatory inspections, and investigations.

Reporting and Administration:

• Prepare daily, weekly, and monthly operational reports.

• Report sales performance, inventory status, staff productivity, customer complaints, and operating expenses.

• Review departmental reports and ensure timely submission.

• Maintain accurate records of stock movements, incidents, losses, and operational activities.

• Participate in management meetings and contribute to business planning.

• Recommend process improvements that increase efficiency and profitability.

• Key Performance Indicators (KPIs)

The Store Manager's performance will be measured against agreed targets, including:

• Sales Performance: Achievement of approved daily, weekly, and monthly sales targets.

• Profitability and Cost Control: Effectiveness in managing operating expenses and controllable losses.

• Inventory Accuracy: Reduction of stock discrepancies and improvement in stock-record accuracy.

• Stock Availability: Reduction of stockouts and improvement in replenishment efficiency.

• Shrinkage and Wastage: Reduction of preventable theft, damage, expiry losses, and wastage.

• Customer Satisfaction: Improvement in customer feedback and complaint-resolution times.

• Staff Productivity: Achievement of attendance, productivity, training, and performance targets.

• Operational Compliance: Adherence to SOPs, audit requirements, and internal controls.

• Store Standards: Compliance with cleanliness, hygiene, safety, and merchandising requirements.

• Reporting Accuracy: Timely submission of complete and accurate management reports.

• Qualifications and Experience

• Minimum of an HND or Bachelor's degree in Business Administration, Retail Management, Accounting, Marketing, or a related discipline with at least 5 years of relevant experience in retail or supermarket operations.

• 2 – 3 years in a Store Manager, Deputy Store Manager, or senior retail supervisory role.

• Proven experience managing teams and coordinating multiple store departments.

• Demonstrable knowledge of inventory management, cash control, sales reporting, and loss prevention.

• Experience with retail POS systems, inventory management software, and Microsoft Excel.

• Experience managing a high-volume supermarket or multi-department retail store is an advantage.

Required Skills and Competencies:

• Strong leadership and people-management skills.
• Commercial awareness and a results-oriented mindset.
• Excellent inventory and operational control capabilities.
• Strong numerical, analytical, and reporting skills.
• Sound decision-making and problem-solving abilities.
• Excellent communication and customer service skills.
• High integrity, accountability, and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.