Store Manager

A Store Manager at Cashbuild in Kromhoek, LP, South Africa is responsible for protecting and growing profitable market share within a store in alignment with store, division and company strategy.

Responsibilities

• Strategic management: develop, implement and manage a strategic plan for the store aligned with the divisional strategy and initiatives.
• Grow and protect market share: grow transactions, sales and market share in-store as defined in the budget; achieve sales budgets and growth objectives; manage and promote customer loyalty programmes and third-party credit; develop action plans to protect markets where competitors are entering; ensure store business plans are implemented and updated as required.
• Customer service: implement and monitor the customer service strategy in the store; maintain an effective delivery service per company policy; grow and maintain VIC and charge card client base; recommend range improvements to suit the market.
• Asset control: manage and control shrinkage; protect assets (cash, stock and fixed assets); manage debtors within the store; analyze security requirements and implement changes; ensure physical security measures are in place and maintained.
• Business licenses: ensure all relevant trade licenses are up to date and renewed in a timely manner where applicable.
• Human resource management: manage manpower requirements in line with company and division strategy; ensure succession planning and career pathing; maintain open communication with the Store Employee Forum and staff; ensure training and development; manage employee relations.
• Maintaining store standards: conduct daily floor walks; implement agreed action plans (PIPs) where necessary; monitor adherence to company standards; maintain housekeeping and merchandising standards; ensure readiness for business; ensure lighting, store and racking are in good condition.
• Stock management: ensure stock is ordered and received per policy; clear damaged stock; implement obsolete/deranged stock action plans; manage slow-moving and excess stock per policy.
• Store safety (OHSA) standards: manage safety in line with local OHSA and relevant country legislation; complete required checklists; appoint OHSA representatives where required; investigate, report and manage OHSA incidents.
• Expense management: manage the store in line with the financial model and benchmarks; maintain expenses within budget.
• Insurance claims administration: report incidents to the insurer; liaise on claim particulars and validity; submit documentation to the insurer.
• Management of CB Way: implement and maintain controls and disciplines as per the CB Way.

Requirements

• Grade 12 with at least 3 years (or 5 years) related retail management experience.
• Well-developed business acumen and the ability to work under pressure.
• Computer literate (basic) and strong administrative skills.
• Strong leadership and human resources management skills.
• Own transport and valid driver’s license preferred; own cell phone.
• Sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighboring country legislation.
• Attention to detail.
• Competencies include leadership, result orientation, planning, delegating, performing under pressure, market orientation, integrity, accuracy, client focus, and personal development.
• Demonstrated ability to develop and implement strategic plans, manage the customer service strategy, maintain store standards, control stock and assets, manage safety and expenses, and drive a positive store culture consistent with company values.