Store Manager - Automotive Repair Shop

Store Manager – Automotive Repair Shop

We are seeking an experienced and dependable Store Manager to oversee the daily operations of a busy automotive repair shop specializing in brake service and general auto repair. This position requires strong leadership, customer service, sales, and organizational skills.

Responsibilities

• Oversee daily store and shop operations

• Manage, train, and support mechanics and front-counter staff

• Schedule employees and help maintain proper staffing levels

• Greet customers and assist with service questions and repair needs

• Prepare estimates, explain recommended repairs, and obtain customer approval

• Schedule repair appointments and manage workflow throughout the shop

• Monitor sales, productivity, labor costs, and overall store performance

• Handle customer concerns professionally and work to resolve issues

• Ensure parts and supplies are ordered and properly stocked

• Process payments, invoices, and other store paperwork

• Maintain accurate customer and service records

• Ensure the shop remains clean, organized, and compliant with safety procedures

• Help meet sales and customer-service goals while maintaining quality workmanship

Requirements

• Previous management or supervisory experience preferred

• Automotive repair, tire, brake, or service-center experience strongly preferred

• Strong customer service and communication skills

• Ability to lead and motivate a team

• Comfortable discussing automotive repairs and services with customers

• Strong sales, organization, and problem-solving skills

• Ability to multitask in a fast-paced environment

• Basic computer and point-of-sale system experience

• Valid driver’s license preferred

• Dependable and professional with strong attention to detail

• Ideal Candidate:

• A hands-on leader who understands automotive service, can manage both employees and customers effectively, and is focused on keeping the shop productive, organized, and profitable.