About this role
Job title: Store Manager
About the Role The Amorino Store Manager oversees the Playa del Carmen store and its team, planning staff schedules, interviewing and hiring, training, and ensuring store presentation, cleanliness and product quality in line with Amorino standards. The role focuses on delivering excellent customer service, managing operations, inventory and budgets to achieve sales and profitability targets.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training on products, promotions and policies.
- Supervise and coordinate the duties and daily tasks among the team members.
- Ensure correct product portions, presentation, service efficiency, and high-quality customer service, store maintenance and sanitation.
- Handle administrative duties including invoices, costs and payroll-related tasks.
- Manage supplier contacts in the absence of the store owner.
- Contribute to planning and monitoring the store budget.
- Track KPIs related to sales, profitability, store management and cost control.
- Complete or delegate weekly frozen and dry goods inventory; place orders as needed by season and owner guidelines.
- Oversee daily cash management.
- Maintain templates for product traceability, cleaning, machinery maintenance, and general store upkeep.
- Manage posters and signs placement according to Amorino guidelines.
- Monitor gelato servings per employee and stock turnover to ensure balance.
What We're Looking For
- Strong customer service orientation and communication skills
- Proven leadership experience and ability to train and supervise a team
- Experience in inventory management, cash handling and store administration
- Excellent planning, organization and attention to detail; sanitation and store upkeep mindset