About this role
Job title: Store Manager
About the Role The Amorino Store Manager is responsible for the overall operation of the store and the team, ensuring excellent customer service, stock, and store maintenance in line with Amorino standards.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, and ongoing training on products, promotions, and policies
- Supervise and coordinate daily tasks and shift coverage among the team
- Ensure correct product portions, presentation, customer service, store cleanliness, and sanitation
- Manage invoices, costs and personnel/payroll related administrative duties
- Maintain supplier contacts and assist in planning store budget
- Monitor KPIs to optimize sales, profitability, and cost control
- Complete or delegate weekly inventory for frozen and dry goods; place orders based on store needs and owner guidelines
- Oversee daily cash management and reconcile/renew templates for traceability, machinery maintenance, cleaning, and area cleanliness
- Manage posters and signs per Amorino guidelines; monitor gelato servings per employee with scale to ensure balance of stock
What We're Looking For
- Strong customer service orientation
- Leadership and communication skills; ability to lead, train, and motivate a team
- Experience in inventory management, cash handling, and supplier coordination
- Ability to plan and monitor budgets and KPIs; attention to detail and organization
- Commitment to store cleanliness, sanitation and brand presentation