About this role
About the Role The Amorino Store Manager is responsible for the overall operation of the store and the team. This role includes planning staff schedules, training employees on Amorino know-how and procedures, and ensuring product quality, cleanliness, and excellent customer service. The manager also handles administrative duties, supplier contacts, budgeting, and KPI-driven results. What You'll Do
- Provide training to all employees on Amorino Know-how, standard procedures, products, promotions and policies; supervise and coordinate daily tasks among the team.
- Oversee service quality, correct product servings and presentation, store maintenance, sanitation, and overall customer experience; monitor gelato servings per employee.
- Check invoices, costs and payroll-related administrative duties; supervise daily cash management functions.
- Manage supplier contacts in case of absence of the store owner; cooperate in planning the store budget; monitor KPIs for sales, profitability, store management, and cost control.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs and owner guidelines.
- Ensure templates for product traceability, cleaning, machinery maintenance, and cleanliness of the store area are current; manage posters/signs placement per Amorino guidelines. What We're Looking For
- Personal attitude focused on Customer Service; strong leadership and communication skills.
- Ability to train and coordinate a team, with a proactive and organized approach to operations, inventory, and cash handling.
- Commitment to high standards of product presentation, sanitation, and store maintenance; capability to manage supplier relationships and budget planning. Nice to Have Compensation & Benefits