About this role
Job title: Store Manager
About the Role
The Amorino Store Manager oversees the store operations and the team, ensuring excellent customer service, proper stock, cleanliness, and compliance with Amorino procedures. The role involves planning schedules, hiring, training, budget planning, and managing KPIs to drive sales and profitability.
What You'll Do
- Provide training to all employees on Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies
- Supervise and coordinate the duties and daily tasks among the team members
- Oversee and rectify the team members' ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation
- Check regularly all necessary invoices, costs and personnel/payroll related administrative duties
- Manage all the contacts with suppliers in case of absence of the store owner
- Cooperate in planning a store budget
- Care of all the KPIs the management sets to obtain the best results in terms of sales, profitability, store management, cost control, etc.
- Complete or delegate weekly frozen and dry goods inventory; place dry and frozen goods orders according to store needs, season and owner guidelines
- Supervise daily cash management functions
- Complete, check and renew when necessary all templates regarding products' traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance
- Manage the posters and signs placement in the store according to the Amorino guidelines
- Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee
What We're Looking For
- Profile Personal attitude: Customer Service Skills
- General attitude: Leadership and Communication