Store Lead

Job Title: Store Lead

Locations: Ibadan - Oyo and Port Harcourt - Rivers

Employment Type: Full-time

Job Summary

• The Store Lead will provide effective leadership and oversight of the assigned store to ensure strong commercial performance, operational efficiency, exceptional customer experience, and effective team management.
• The role will be responsible for driving sales and profitability, maintaining premium brand standards, managing store operations, and developing a high-performing team.

Key Responsibilities

Store Commercial Performance and Revenue Growth:

• Drive achievement of store sales targets and agreed commercial objectives.
• Monitor store profitability and contribution, identifying opportunities to improve financial performance.
• Drive conversion rates by effectively managing footfall, customer engagement and sales transactions.
• Improve average basket value through effective selling, product recommendations, upselling and cross-selling.
• Drive customer acquisition, clienteling and repeat business.
• Build and maintain relationships with high-value customers and VIP clients, ensuring personalised engagement.
• Monitor sales trends and product performance, taking timely action to address gaps and maximise opportunities.

Store Operations Excellence and Brand Standards:

• Ensure consistent compliance with approved Store SOPs, operational policies and service standards.
• Maintain efficient store operations and readiness through regular checks, audits and performance reviews.
• Ensure visual merchandising, product presentation and store ambience reflect the brand's premium positioning.
• Maintain accurate inventory records and ensure regular reconciliation of system balances against physical stock.
• Implement effective stock control, shrinkage prevention and loss management measures.
• Monitor packaging usage and ensure responsible consumption and cost control.
• Manage store operating expenses within approved budgets.
• Ensure accurate petty cash management, supporting documentation and timely reconciliation.
• Identify operational gaps and implement corrective actions in collaboration with relevant support functions.

Customer Experience, Reputation and Community Leadership:

• Deliver an exceptional and consistent customer experience across all customer touchpoints.
• Monitor customer satisfaction and feedback, driving improvements in service delivery.
• Ensure customer complaints are resolved promptly and within agreed service-level timelines.
• Strengthen customer retention through effective CRM, loyalty initiatives and client engagement.
• Protect and promote the store's reputation within its retail community.
• Lead the execution of approved local events, partnerships and customer engagement initiatives.
• Identify opportunities for local market growth and communicate relevant insights to management.

Leadership, Talent and Succession Development:

• Lead, supervise and drive the performance of all store employees against agreed KPIs.

• Set clear expectations, communicate targets and regularly review individual and team performance.

• Coach, mentor and develop Assistant Store Leads and Sales Staff to strengthen capability and accountability.

• Build a succession pipeline by identifying and preparing high-potential employees for increased responsibilities.

• Monitor team productivity, including sales performance per employee, and implement improvement plans where necessary.

• Promote employee engagement, teamwork and retention through effective people management.

• Demonstrate ownership, discipline and accountability while fostering collaboration with HR, Retail Operations, Merchandising, Finance and other support functions.

• Demonstrate readiness to take on flagship store or multi-store leadership responsibilities through consistent performance and leadership maturity.

• Experience & Qualifications

• 3 – 5 years' relevant experience in retail operations, sales management or store management.

• Previous experience in fashion retail or any premium retail brand is strongly preferred.

• Demonstrated experience managing store teams and delivering commercial targets.

• Experience in inventory control, customer service and operational compliance.

• Proven ability to manage performance, develop people and drive accountability.

• Experience managing customer relationships, driving repeat business and improving store sales performance is an advantage.

• Experience working in a structured retail environment with established operational procedures and performance targets is desirable.

• A Degree or relevant qualification in Business Administration, Marketing, Management or a related discipline is an advantage.

Required Skills

• The successful candidate should demonstrate strong commercial, operational and leadership capabilities required to drive store performance and deliver an exceptional customer experience in a premium retail environment.

Key areas of competence include:

• Strong commercial and sales management capability, with the ability to drive store revenue, profitability and sales targets.
• Customer-centric thinking and relationship management, with the ability to build customer loyalty and drive repeat business.
• Effective leadership, coaching and people development skills, with the ability to manage and motivate high-performing store teams.
• Sound understanding of retail operations and inventory management, including stock control, reconciliation and loss prevention.
• Financial awareness, including sales analysis, profitability and cost control.
• Strong problem-solving and decision-making ability, with the capacity to identify operational gaps and implement corrective actions.
• High standards of integrity, accountability and ownership.
• Effective communication, interpersonal and conflict management skills.
• Ability to analyse performance data and translate insights into action.
• Adaptability, initiative and the ability to perform in a target-driven environment.
• Strong customer service and complaint resolution skills, with the ability to maintain premium service standards.
• Understanding of visual merchandising, product presentation and brand positioning.

Locations:

• Ibadan – Palms Mall: New GRA, Ibadan.
• Port Harcourt – Garden City: Old Aba Road, Rumuomasi, Rivers State.

Salary

N180,000 - N200,000 per month.

Application Closing Date

11th December, 2026.