Store Director / Directeur(trice) de magasin

Posting

Store Director / Directeur(trice) de magasin - Montréal

Montreal, QC, Canada

At a glance

Job Category Retail - Management

Years of Experience Minimum 6 years

Contract Type Unlimited contract

Job Schedule Full time

Locations Store - Montréal

Legal Employer HERMES CANADA INC

Posting Date 07/31/2026, 01:30 PM

Details of the job

Reporting to the Commercial Retail Director of Hermès Canada Inc, the Montreal Store Director is responsible for the overall management and performance of our boutique in Montreal. This responsibility includes sales, customer service, client development, human resources, operations, merchandising and buying. The Store Director is accountable for the achievement of business objectives, customer satisfaction, operating, inventory and merchandising excellence, employee development and compliance with internal and external policies.

Scope of Responsibilities

Customer Service & Sales

Drive sales to meet/exceed sales budgets, establish and execute plans to ensure achievement of goals

• Lead by example on the sales floor, fostering a culture of high-level service, clienteling, and brand ambassadorship in all areas of the store including After Sales Service.

Coach, train, and motivate the team to ensure product expertise and exceptional customer service, including after-sales support.

Conduct/supervise monthly touch base sales associate coaching process

Identify opportunities and assist sales associates in strengthening client relationships

Oversee management team and ensure that they are well informed, trained and aligned in approach

Understand key drivers and business levers and provide thoughtful and timely analyses to drive results

Ensure employees are provided with regular product knowledge to enhance and ensure cross-selling across categories

Act as an Hermès ambassador to develop community connections and expand the client base, while building loyalty and exceeding customer expectations.

Leadership & Talent Development

Drive talent management, with the support of Human Resources, by recruiting and onboarding qualified employees, while fostering retention through the development of individual growth potential and career mapping

Enhance customer service excellence by regularly auditing, coaching, and setting performance goals for employees, identifying development needs, and implementing targeted training with follow-up to ensure skill application

Provide regular feedback, both formal and informal, to all store employees

Drive results by fostering a positive, informed, and motivating store environment, using proactive communication and expert people management to engage the team with Hermès’ company goals

Operations

Manage inventory for qualitative and quantitative success respecting company guidelines

Ensure compliance with all operating policies and procedures

Provide monthly qualitative and quantitative business reports with thoughtful analyses and recommendations

Analyze business and prepare accordingly for purchasing within the subsidiary buying guidelines and strategy

Ensure accurate completion of designated department and cycle counts

Lead preparation and execution of semi-annual inventory counts

Maintain security of store assets and safety of employees and customers

Merchandising

Maintain pristine, organized front/back-of-house areas

Ensure store presentation reflects inventory ownership and the most current merchandising direction provided by the métiers

Manage optimal inventory and model stock levels in coordination with the Head Office

Other

Proactively and regularly communicate store business activities with the Commercial Retail Director as well as the Managing Director

Effectively partner with all departments within Canada and Paris to ensure the boutique is well supported in achieving its goals

Embrace and support all company initiatives, contests, programs, etc.

Address issues affecting the boutique in a timely and thoughtful manner, delegating and following up as necessary

Other projects as determined

Experience and Qualifications

• Minimum 5 years prior Store Management experience
• Fluent in English and French
• Demonstrated experience running a high-volume store
• Proven progressive management experience in managing, coaching, motivating and developing employees, teams and managers with integrity and discretion. You are an enthusiastic and accessible role model.
• Strong understanding of the local area retail market
• Impeccable standards of service and experience with a luxury/quality seeking clientele
• Proven success in driving sales and providing exceptional standards of customer service
• Demonstrated ability to manage complexity and is not afraid of healthy conflict
• Exceptional organization and time management skills.
• Ability to motivate and maintain morale of team even in challenging circumstances
• Excellent communication and business partnering across all levels of the organization
• Strong business acumen with analytical ability to drive performance demonstrating sound business judgement
• Excellent attention to detail with a problem-solving focus
• Established operational expertise.
• Resourceful, flexible, open to new ideas, humble, hands-on leader and team player
• Rational and proactive
• Demonstrated accountability, respect for rules and procedures
• International and domestic travel is required
• Ability to work retail schedule working hours is required

Directeur(trice) de magasin

Relevant du Directeur Commercial Retail d’Hermès Canada, le/la Directeur(trice) de magasin est responsable de la gestion globale et de la performance de la boutique à Montréal. Cela comprend les ventes, le service à la clientèle, le développement de la clientèle, les ressources humaines, les opérations, le marchandisage ainsi que les achats. Le/la Directeur(trice) de magasin est responsable de l’atteinte des objectifs de ventes, , de la satisfaction de la clientèle, de l’excellence opérationnelle, de la gestion des stocks et du marchandisage, du développement des employés et du respect des politiques internes et externes.

Portée des responsabilités

Service à la clientèle et ventes

Stimuler les ventes pour atteindre ou dépasser les budgets de ventes ; élaborer et mettre en œuvre des plans afin d’atteindre les objectifs.

Donner l’exemple sur le plancher de vente en favorisant une culture de service de haut niveau, de gestion de la clientèle (clienteling) et d’ambassade de marque dans tous les secteurs du magasin, y compris le service après-vente.

Encadrer, former et motiver l’équipe afin d’assurer une expertise produite et un service à la clientèle exceptionnel, y compris le soutien après-vente.

Réaliser/supervisor le processus mensuel de coaching des conseillers(ères) de vente et assurer un encadrement efficace pour des résultats optimaux.

Identifier des opportunités et soutenir les conseillers(ères) dans le renforcement des relations avec la clientèle.

Superviser l’équipe de gestion et s’assurer qu’elle est bien informée, formée et alignée dans son approche.

Comprendre les principaux leviers d’affaires et fournir des analyses pertinentes et opportunes pour optimiser les résultats.

Veiller à ce que les employés bénéficient d’une formation continue sur les produits afin de favoriser les ventes croisées entre catégories.

Agir comme ambassadeur(drice) Hermès pour développer des liens dans la communauté et élargir la clientèle, tout en bâtissant la fidélité et en dépassant les attentes des clients.

Leadership et développement des talents

Piloter la gestion des talents, avec le soutien des Ressources humaines, en recrutant et intégrant des employés qualifiés, tout en favorisant la rétention grâce au développement du potentiel individuel et à la planification de carrière.

Améliorer l’excellence du service à la clientèle par des audits réguliers, du coaching et l’établissement d’objectifs de performance ; identifier les besoins de développement et mettre en place des formations ciblées avec suivis.

Fournir une rétroaction régulière, formelle et informelle, à tous les employés du magasin.

Favoriser les résultats en créant un environnement de travail positif, informé et motivant, grâce à une communication proactive et une gestion experte des équipes, en mobilisant les employés autour des objectifs d’Hermès.

Opérations

Gérer les stocks afin d’assurer un succès qualitatif et quantitatif dans le respect des directives de l’entreprise.

Assurer la conformité à toutes les politiques et procédures opérationnelles.

Produire des rapports mensuels qualitatifs et quantitatifs avec des analyses et recommandations réfléchies.

Analyser les résultats d’affaires et se préparer en conséquence pour les achats podium conformément aux lignes directrices et à la stratégie de la filiale.

Veiller à l’exactitude des inventaires de cycle