Stewarding Team Leader

Job Description

Position Summary

Rixos Phu Quoc Viet Nam is seeking a dedicated and hands-on Stewarding Team Leader to support the day-to-day operations of the Stewarding Department. Reporting to the Chief Steward, this role ensures the highest standards of cleanliness, hygiene, safety, and operational efficiency across all kitchen and F&B back-of-house areas, while fostering a positive and professional working environment.

Key Responsibilities

• Stewarding Operations

• Supervise daily stewarding operations to ensure all kitchen and service areas are kept clean, organized, and hygienic at all times.

• Ensure proper cleaning, washing, and storage of dishes, glassware, utensils, pots, pans, and kitchen equipment in accordance with established standards.

• Oversee garbage disposal procedures and ensure waste areas are maintained according to hygiene and environmental standards.

• Ensure opening and closing procedures for stewarding areas are strictly followed.

• Equipment & Inventory Control

• Ensure proper handling and care of all operating and kitchen equipment to minimize breakage and loss.

• Assist in conducting monthly, quarterly, bi-annual, and annual inventories of operating equipment.

• Monitor usage of cleaning chemicals and supplies to reduce wastage and spoilage.

• Maintain full knowledge of dishwashing machines, cleaning procedures, and chemical usage.

• Hygiene, Safety & Compliance

• Ensure full compliance with HACCP standards, food safety regulations, and local legislation.

• Work closely with the Hygiene Officer to implement and monitor hygiene and sanitation procedures.

• Adhere to Rixos ISO Integrated Management Systems, including Quality, Environment, Health & Safety, Food Safety, and Guest Complaint Management (ISO 9001, 14001, 22000, 10002).

• Ensure all stewarding team members follow hygiene, safety, and appearance standards at all times.

• Team Leadership & Training

• Supervise and guide stewarding team members during shifts, providing on-the-job coaching and support.

• Ensure team members are properly trained and follow established SOPs and operational standards.

• Attend and actively participate in departmental and hotel training sessions and meetings.

• Maintain good working relationships with kitchen, F&B, housekeeping, and other hotel departments.

• Service & Guest Support

• Provide courteous, professional, and flexible service in support of all F&B operations.

• Report guest complaints or operational issues promptly to supervisors and ensure proper follow-up.

• Remain flexible to rotate within F&B or other departments when required by operational needs.

• General Duties

• Ensure punctual attendance, correct uniform, name tag, and high standards of personal hygiene.

• Comply with hotel policies, employee handbook, and procedures related to Fire, Health & Safety.

• Undertake any reasonable tasks or additional duties as assigned by the Chief Steward or Stewarding Management.

• Be flexible to support redeployment or extended duties during peak business periods.

Qualifications

• Previous experience in stewarding or back-of-house operations within hotels or resorts preferred.

• Prior supervisory or team leader experience is an advantage.

• Good understanding of hygiene, cleaning procedures, and safe use of chemicals.

• Knowledge of HACCP and food safety standards is preferred.

• Core Competencies & Values

• Strong sense of responsibility, reliability, and teamwork.

• Professional attitude with attention to detail and cleanliness.

• Ability to work independently and under pressure.

• Commitment to Rixos brand values, quality standards, and continuous improvement.

• Additional Information

• What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits

• Competitive salary and performance-based incentives

• Accommodation and meals provided

• Opportunities for professional growth within the Rixos and Accor network

• Access to world-class resort amenities

• Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.